IT Support Technician

Position Overview Prep Charter is seeking a reliable and motivated IT Support Technician I to join our school's technology team. This role is ideal for someone with strong foundational IT skills who enjoys working in a fast-paced educational environment supporting both staff and students. The technician will be responsible for day-to-day technical support, device maintenance, and assisting with the management of school technology systems. Key Responsibilities

• Provide break/fix support for student and staff devices, including Chromebooks and Windows laptops
• Troubleshoot and resolve issues related to hardware, operating systems, and peripherals
• Support and maintain Google Workspace for Education, including basic administration within Google Admin Console
• Assist users with Microsoft Office and Google Apps (Docs, Sheets, Slides, Drive, etc.)
• Set up, image, deploy, and maintain devices for students and staff
• Manage inventory and asset tracking of school technology equipment
• Provide technical support during school events and high-demand periods (e.g., testing, onboarding)
• Collaborate with the IT team on system improvements and ongoing projects
• Maintain clear documentation of issues, resolutions, and procedures Required Qualifications
• Hands-on experience with device repair and troubleshooting, specifically Chromebooks and PC laptops
• Working knowledge of Google Workspace for Education, including Google Admin Console
• Experience troubleshooting desktop and cloud-based software, including Microsoft Office and Google Apps
• Ability to lift and move equipment weighing 50+ pounds
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills Preferred Qualifications
• Prior experience working in a school or educational environment
• Familiarity with device management systems and basic networking concepts
• Experience with student information systems or educational technology platforms
• A+ Certification or a Bachelor's degree in Information Technology Work Environment & Expectations
• Active, hands-on role requiring movement throughout the building
• Frequent interaction with teachers, staff, and students
• Ability to prioritize tasks in a dynamic school setting Why Join Us
• Opportunity to make a direct impact on teaching and learning
• Supportive team environment
• Exposure to a wide range of educational technologies
• Competitive salary, benefits, and retirement options

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Health insurance Paid time off Retirement plan Tuition reimbursement

Work Location:

In person