We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.

Responsibilities:

• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.
• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.
• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.
• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.
• Administer Active Directory tasks such as user account management, permissions updates, and access support.
• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.
• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.
• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
• At least 5 years of experience in technical support, field support, or a similar hands-on IT role.
• Working knowledge of Active Directory administration and user support processes.
• Experience supporting computer hardware, desktop devices, and peripheral equipment.
• Proficiency with Microsoft Windows 10 troubleshooting and end-user support.
• Strong foundational troubleshooting skills across software, hardware, and connectivity issues.
• Background in deskside support within a fast-paced operational environment.
• Ability to work onsite in Pittsburgh, Pennsylvania and support both IT and plant-related technology needs.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Create a Job Alert Email me about new Tech Support Manager jobs in Pittsburgh, PA Related Jobs Search more jobs Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Do Not Sell or Share My Personal Information This website uses cookies, pixel tags, and other tracking technologies to enhance user experience, personalize content and ads, and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, it will be honored unless you have changed your consent preferences manually. You may opt-out of use of certain cookies through the Do Not Sell or Share My Personal Information link. Your use of the website is subject to our Terms of Use. More information about cookies and how we share information can be found in our Privacy Notice. Do Not Sell or Share My Personal Information I understand