Database Support Representative Dexis - 3.4 Quakertown, PA Job Details $27.70 - $33.80 an hour 2 days ago Benefits Paid jury duty Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Benefits from day one Qualifications Email customer support Technical support via phone Data permissions Phone communication Client inquiry handling Windows Software administration High school diploma or GED SQL Computer hardware Desktop (troubleshooting support) Productivity software Technical support via email Peripheral hardware support Client interaction via phone calls Database software proficiency Full Job Description United States of America, Pennsylvania, Quakertown

R5027179

United States of America Customer Support Job description DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. Who is DEXIS and why should you join the team? We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression. We also offer Competitive Pay and Bonuses. PTO, Sick Time and Paid Holidays. Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!! 401K - with exceptional company match starting DAY ONE!!!! Community involvement opportunities & employee appreciation events. Newly renovated, state of the art, climate-controlled facility. New ly built 1200 sq fitness room. Gourmet coffee, beverages, snacks, and lunches are available in our café. Employee Lounge with pool table , shuffleboard and skeet ball for downtime and employee fun! Where are we? Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization. The main responsibility of this position is to support and execute database services for DEXIS software. Database services include converting older imaging databases and third-party data to newer DEXIS imaging software, database merges, and performing PMS ID renumberings in the current imaging database. This role also manages customer escalations, carries out technical projects, and mentors other Tech Support team members on supporting imaging databases.

Essential Duties and Responsibilities:

o Troubleshoot basic and advanced software and hardware issues with internal and external customers through phone, email, chat, and remote control or assistance software. o Respond to technical and how-to questions regarding software installations, conversion, data migrations and backups. o Document customer interaction notes and complaints in appropriate systems. o Own the customer issue to resolution, escalating when appropriate. o Deliver prompt responses and uphold a high level of professionalism at all times. o Provide detailed escalation reports to management, including specific incidents, actions taken, and recommended solutions. o Support other team members by assisting them with troubleshooting, customer inquiries, and technical escalations to ensure efficient resolution of issues and maintain high customer satisfaction. o Manage escalations that have been assigned to you, including prioritizing, addressing, and resolving each case efficiently to ensure timely resolution. o Build and maintain a knowledge base. o Assist with technical projects, such as conversions and renumberings. o Assist with other duties or projects as assigned. o Timely and successful completion of all corporate compliance courses. Job requirements The Database Support Specialist must have excellent verbal and written communication skills, be a self-starter, self-sufficient, independent thinker, and enthusiastic. The candidate must have strong interpersonal phone and email skills and be customer-focused while resolving and troubleshooting customer issues. They must be able to support and perform complex technical duties related to DEXIS products, by answering customer questions or resolving issues in a support center environment. This role mentors other Tech Support team members, handles customer escalations, and executes technical projects. Minimum requirements o High school diploma or equivalent o 1 - 2 years of experience in troubleshooting computer software/hardware, help desk, or phone support in a technical-related field o Advanced troubleshooting and administration knowledge of Windows operating systems, file structure, permissions, hardware peripherals, databases (SQL, Flat-file, PostgresSQL), and networks. o Excellent verbal and written communication skills necessary to troubleshoot equipment by phone with service technicians, as well as solve application problems with the end users o Experience with Microsoft Office o Must be available to work standard departmental support hours o Must be available to work holidays and overtime, as dictated by business needs #

LI-TP1 IND123

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. $27.70 - $33.80 per hour

Operating Company:

DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf Read more

DEXIS Operating Company:

DEXIS Location:

United States of America, Pennsylvania, Quakertown Date Posted:

September 1 , 2026

Req Number:

R5027179

Benefits Caring for our employees and their families Health & Wellbeing We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally. Retirement & Financial Benefits We are committed to supporting our employees' financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers. Life & Disability Insurance We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events. Paid Time Off We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most. Learning & Career Development We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us. Our hiring process At Envista, we're committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives. 1. Application Review After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps. 2. Interviews You'll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact. 3. Offer Decision If selected, you'll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision. 4. Onboarding Once you join, we'll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.