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Tier 1 Helpdesk Analyst
Job
Mentor Management Inc.
Reading, PA (In Person)
$36,005 Salary, Full-Time
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Job Description
Tier 1 Helpdesk Analyst
Reading, PA
1 DAYS AGO
22637512
Summary
Reading, PA
In-Person
$17.31 per Hour
1 Years Experience
Post-secondary academic degree, Associate degree
No Commission
40.00 hours per week / Day Shift / Full-Time
Description "InspiriTec is a nonprofit organization that takes on government contact centers and affirmatively hires individuals with disabilities to staff them. We are a competitive, integrated environment delivering superior customer service by combining customized technology with affirmative employment. InspiriTec is currently looking to fill a Tier 1 Helpdesk Analyst position, looking for qualified candidates to join our team. Individuals with Disabilities encouraged to Apply We are seeking individuals with:
- Excellent customer service skills.
- Good verbal and written communication skills.
- Good interpersonal skills and telephone etiquette.
- Good analytical and problem-solving skills.
- Ability to deal with stress associated with fast-paced work environment.
- Ability to make judgment decisions and adapt to changing work situations.
- Ability to wor"InspiriTec is a nonprofit organization that takes on government contact centers and affirmatively hires individuals with disabilities to staff them.
We are seeking individuals with:
- Excellent customer service skills.
- Good verbal and written communication skills.
- Good interpersonal skills and telephone etiquette.
- Good analytical and problem-solving skills.
- Ability to deal with stress associated with fast-paced work environment.
- Ability to make judgment decisions and adapt to changing work situations.
- Ability to work independently, as part of a team, with customers, peers and management
- Proficient in Microsoft Office Suite and various Windows operating systems.
- Associate Degree in Information Technology or equivalent work experience.
- Current HDI certification and/or willingness to become HDI certified during training This is a full-time, in-office position located in our Wyomissing office.
- Proficient in Microsoft Office Suite and various Windows operating systems.
- Associate Degree in Information Technology or equivalent work experience.
- Current HDI certification and/or willingness to become HDI certified during training This is a full-time, in-office position located in our Wyomissing office.