Office and Technology Assistant

Description:

Hummingbird ABA Therapy is seeking a full-time Office and Technology Assistant to support front desk operations, administrative tasks, client and staff communication, and day-to-day technology needs. This role is a great fit for someone who is organized, professional, comfortable with technology, and able to support a busy clinical environment.

KEY RESPONSIBILITIES

Front Desk and Client Support Staff the front desk and greet clients, families, employees, and visitors in a professional and welcoming manner. Monitor building security and door access to ensure only authorized individuals enter the building. Check clients in and out and notify staff of client arrivals and departures. Answer phones, take messages, direct calls, and support day-to-day communication needs. Assist with transitions of clients and staff in and out of the center. Administrative Support Maintain the cleanliness and organization of the front desk, lobby, and shared administrative spaces. Prepare staff onboarding materials. Scan, file, and organize documents in both physical and digital formats. Support communication around daily coverage needs in collaboration with the Scheduling Coordinator. Assist with data entry, document preparation, onboarding support, records management, and coordination with internal team members. Support internal communication platforms, scheduling tools, and documentation systems. Technology Coordination and Suppor t Set up and configure new devices, including phones, tablets, laptops, and printers for staff. Manage and troubleshoot technology issues related to: Wi-Fi and internet connectivity, including coordination with Comcast Company mobile devices using Verizon Mobile Device Management and Samsung Knox, RingCentral, and VOIP system setup and support Printer and copier errors, driver updates, and basic maintenance Assist with the setup and configuration of small office servers or shared storage. Provide ongoing in-person and remote technology support for staff. Develop and maintain a basic tech support ticketing system or workflow tracker. Maintain up-to-date documentation of logins, device inventory, and access permissions. Provide remote technology assistance on Thursdays and respond to priority requests as needed. Team Communication and Confidentiality Communicate clearly and respectfully with team members, families, and vendors. Coordinate with administrative and clinical leadership to resolve operational or technical concerns. Contribute to a positive, inclusive, and neurodivergent-affirming workplace culture. Uphold client confidentiality and maintain compliance with HIPAA and internal policies. Benefits All full-time employees are eligible for the following benefits: Medical, dental, and vision insurance, with 65% employer contribution for employee and 50% employer contribution for dependents 100% Employer-paid life insurance Voluntary short-term and long-term disability insurance and voluntary life insurance 401(k) retirement plan with employer match 9 paid holidays after 3 months of service Paid Time Off accrued at a rate of 1 hour for every 25 hours worked, equal to approximately 10-12 days per year Tuition discounts with academic partners in ABA graduate programs Clinical supervision opportunities toward board certification experience hours Training and tuition reimbursement up to $350 per year for career-related training or coursework Discounted phone and gym plans Mileage reimbursement to and from Hummingbird's Center and other work locations as needed Hummingbird ABA Therapy is a partner of Centre County CareerLink's On-the-Job Training program. While not required for employment, eligible employees may qualify for a $300 bonus after 3 months of successful employment , funded through OJT. To see if you qualify, contact Lauree Bowes, Adult Workforce Specialist, at 570-893-4022 ext. 102 or by email at lbowes@censop.com .

Requirements:

REQUIREMENTS

Required Qualifications High School Diploma or equivalent (Associate's degree or higher preferred) Experience in an administrative, customer service, or IT/tech support role Strong working knowledge of Google Workspace (Gmail, Docs, Sheets, Calendar) Basic familiarity with Verizon MDM, Samsung Knox, or similar platforms Comfort troubleshooting basic device issues (connectivity, app errors, login problems) Excellent organizational and communication skills Ability to multitask effectively in a fast-paced, client-facing environment Friendly, professional demeanor and ability to work independently Clearances (Required Before Start Date) PA Criminal Background Check PA Child Abuse History Clearance FBI Fingerprint Clearance