Help Desk IT Support - L1

Help Desk IT Support

• L1 at Beacon Hill Staffing Group, LLC Help Desk IT Support
• L1 at Beacon Hill Staffing Group, LLC in Wayne, Pennsylvania Posted in 1 day ago. $50,000.00
• $60,000.

00 per year

Job Description:

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Location:

5 days/week on site Wayne, PA The Level 1 Help Desk Analyst provides first-line technical support to internal users by responding to service requests and incidents related to hardware, software, and basic network issues. This role serves as the initial point of contact for IT-related problems, focusing on customer service, accurate issue documentation, and timely resolution or escalation. Responsibilities

• Serve as the first point of contact for end users via phone, email, chat, or ticketing system
• Log, track, and manage incidents and service requests in the help desk ticketing system
• Troubleshoot basic hardware, software, and peripheral issues (desktops, laptops, printers, monitors, mobile devices)
• Provide support for common applications such as Microsoft Office, Outlook, and web-based tools
• Perform basic account support tasks such as password resets and user access requests under guidance
• Escalate unresolved or complex issues to Level 2/3 support teams following established procedures
• Follow defined SLAs and prioritize issues appropriately based on impact and urgency
• Document resolutions, troubleshooting steps, and standard procedures
• Assist with workstation setup, imaging, and equipment deployment as needed
• Deliver clear, courteous communication and status updates to users Required Qualifications 5+ years of working experience
• This can be in customer service or IT roles.

1+ years of experience in a help desk, service desk, or technical support role Basic understanding of Windows operating systems and common office applications Familiarity with ticketing systems and IT support workflows Strong customer service and communication skills Ability to follow troubleshooting processes and escalation procedures Basic knowledge of computer hardware, peripherals, and networking concepts High attention to detail and strong documentation skills Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™