Information Technology (IT) Systems Specialist

• Level II
  Blast Intermediate Unit 17
  BLaST
• South Office
• Williamsport, Pennsylvania This job is also posted in Blast Intermediate Unit 17
  Job Details
  

Job ID:

5912211

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

Immediately

Job Description

QUALIFICATIONS

(Minimum):

An Associate or Bachelor's degree in Computer Science with at least 2 years of relevant

experience; alternatively, industry-standard certifications or equivalent professional experience

will be considered in lieu of a formal degree.

Basic Functions:

A Information Technology (IT) Systems Specialist

• Level II at BLaST provides advanced
  support, maintenance, and optimization of IT systems for a diverse client base, including
  businesses, school districts, government agencies, and internal infrastructure.

This mid-level

position is a strong blend of technical skills, problem-solving abilities, and customer service

excellence.

Core Responsibilities:

Troubleshooting:

Efficiently address and resolve complex technical issues that exceed

first-level support capabilities, focusing on specialized software and hardware

challenges.

System Upgrades and Implementations:

Lead and assist in the execution of system

upgrades or new system deployments, prioritizing minimal operational disruption and

seamless integration.

Administering Cloud-Based Services:

Configuring, managing, securing, and

troubleshooting a suite of cloud-based applications and tools such as Exchange Online,

Intune, Autopilot, SharePoint, and Google Workspace, ensuring smooth operation to

support business functions.

System Maintenance and Monitoring:

Perform regular checks on client systems for

optimal performance, executing routine maintenance tasks like patch management,

software updates, and system backups to mitigate potential issues.

Client Consultation and Training:

Provide expert technical advice to clients regarding

IT infrastructure best practices and conduct training sessions for client staff on new

systems or software applications.

On-Call Outage Responsibilities:

Serve as a contact for System outages, including

immediate troubleshooting and coordination with relevant teams to ensure timely

resolution following IU17 defined protocols. This responsibility requires availability

outside of standard working hours, including weekends and holidays, to address urgent

system issues.

KNOWLEDGE, SKILLS, AND ABILITIES

Operating Systems:

Advanced knowledge of operating systems (Windows Server,

Linux/Unix) including installation, configuration, and maintenance. Familiarity with server

roles and features.

Virtualization Technologies:

Proficiency in virtualization

technologies and platforms (e.g., VMware, Hyper-V) for creating and managing virtual

machines, understanding of storage, networking, and compute resource allocation.

Active Directory & Network Services:

Experience with Active Directory setup and

management, including group policy, user and group management, and

DNS/DHCP

configurations.

Storage Solutions:

Understanding of storage technologies (SAN, NAS) and protocols

(iSCSI, NFS, SMB). Ability to manage storage allocations, permissions, and backups.

Backup and Disaster Recovery:

Experience with backup solutions, data recovery

strategies, and business continuity planning. Familiarity with tools for data backup,

restoration, and replication.

Security Best Practices:

Strong understanding of IT security principles, including

firewalls, antivirus solutions, patch management, and vulnerability management.

Knowledge of compliance standards relevant to the organization.

Scripting and Automation:

Skills in scripting languages (e.g., PowerShell, Bash) for

automation of tasks, system administration, and deployment of software updates.

Networking Fundamentals:

Basic understanding of networking concepts (TCP/IP,

LAN/WAN, subnetting, routing, and switching) to support network connectivity and

troubleshoot issues.

Essential Functions:

Implement and manage security protocols to safeguard systems against threats.

Ensure adherence to relevant IT policies, standards, and regulations.

Deliver exceptional service, showcasing patience, empathy, and professionalism.

Achieve client satisfaction through effective communication and timely issue resolution.

Accurately maintain and update records of support requests and resolutions.

Regularly update knowledge base articles to reflect solutions for common issues.

Create and maintain customer network documentation.

Exhibit strong phone and in-person communication skills.

Demonstrate the ability to interact effectively with IT professionals and end-users.

Maintain clear and concise verbal and written communication abilities.

Good organizational skills and the ability to manage multiple tasks simultaneously.

Continuously advance personal and professional IT competencies.

Stay informed about emerging trends in the IT field.

Must demonstrate a strong initiative in self-learning and professional development.

Actively seeks out educational opportunities, workshops, and industry seminars to

enhance technical knowledge and stay current with emerging network technologies and

best practices.

Maintain a valid driver's license and access to a reliable vehicle for scheduled and

unscheduled travel.

Demonstrate punctuality and reliability.

Possess the physical ability to lift equipment weighing up to 50 pounds.

Participate in on-call rotation to provide after-hours support for critical network issues.

Attend relevant training sessions or workshops to maintain and enhance technical skills.

Travel Requirements:

Regular travel to various IU locations and customer sites is

mandatory. This may include travel outside of BLaST IU17's region and necessitates

overnight stays, which will be covered by the employer as per company policy.

Be prepared to undertake other duties as assigned.

Position Type:

Full-Time

Job Requirements

Citizenship, residency or work visa required