We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.

Responsibilities:

• Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site.
• Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards.
• Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes.
• Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.
• Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices.
• Guide users on effective use of workstations, software applications, and the local network environment through informal training and support.
• Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed.
• Support additional business applications and software platforms as operational needs evolve.
• Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.