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Help Desk/Desktop Support Analyst
Job
Robert Half
York, PA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently.
Responsibilities:
- Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards.
- Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices.
- Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up.
- Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes.
- Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms.
- Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness.
- Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided.
- Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.