Assistant, Technology Support (Multiple Openings) (On-site) (Part-time, Temporary)

Assistant, Technology Support (Multiple Openings) (On-site) (Part-time, Temporary) Guilford Technical Community College - 4.1 Jamestown, NC Job Details Part-time 1 day ago Qualifications Equipment troubleshooting Computer hardware Hardware support Full Job Description The Center for Academic Engagement's Technology Support Assistant provides student-centered technical support to all students. The Technology Support Assistant responds to the technical needs of students by troubleshooting common technical issues, supporting campus systems and tools, and helping to ensure a positive and accessible learning experience. To perform this job successfully, an individual must be able to perform the essential duties with or without reasonable accommodation. Reasonable accommodation may be made to aid individuals with disabilities to perform the essential duties Duties/Functions Technical Support (Students, Tutors, Faculty, and Systems) Provide in-person and virtual front-line technical support to students, including login issues, email, LMS navigation, appointment scheduling systems and software access Assist tutors with technology-related needs during sessions Troubleshoot basic hardware, software, and connectivity issues Collaborate with Academic Tutor Coordinator, ITS, Student Services, and other constituents to escalate complex issues as needed. Student Support & Front Desk Engagement (Non-Technical) Greet and assist students with general questions about Center for Academic Engagement services, tutoring, and operations. Provide guidance on scheduling systems and center processes. Maintain a welcoming, professional, and student-centered environment. Center Operations, Technology Maintenance & General Support Perform basic computer maintenance (updates, restarts, peripheral setup) Monitor and maintain functionality of shared technology spaces Perform light cleaning duties to maintain an orderly environment Assist with general center operations and other assigned tasks Documentation & Administrative Support Document technical issues and resolutions Track recurring issues and communicate patterns to the supervisor Support operational workflows related to technology use in the center Follow and communicate Center for Academic Engagement policies and procedures. Professional Development & Training Participate in ongoing training related to technology and student support Stay current with campus systems and tools Difficult Challenges Supporting frustrated or anxious students with limited technical knowledge Supporting a wide range of devices and skill levels Multitasking in a busy environment Contacts Students Center for Academic Engagement Director and Staff Faculty/Staff Information Technology Services Education Required Associate's degree from an institutionally accredited college, with demonstrated technical skills relevant to the position. -Or- Work experience, coupled with technical certification(s) may substitute degree requirements. Education Preferred Associate's degree in Information Technology, Computer Science, Information Systems, or a related field (e.g., Networking, Cybersecurity, Business Information Systems, or Computer Support Technology) from an institutionally accredited college CompTIA Certifications (A+, PC Pro, IT Fundamentals) Microsoft 365 Fundamentals Apple Device Support Experience Required Familiarity with learning management systems (Blackboard, Moodle, Canvas, etc.) Experience with Microsoft 365 or Google Workspace. Troubleshooting basic hardware and software issues. Assisting users with software, logins, or system navigation (LMS, email, scheduling tools). Demonstrated communication and human relation skills and the ability to work with colleagues, support staff and traditional and non-traditional students. Experience Preferred 1-2 years customer service or student-facing support roles. Experience across multiple operating systems (Apple, Windows, Chromebooks). Experience in a college or educational setting. Experience documenting support tickets. Front-line technical support (help desk, IT support, computer lab assistant) Experience hiring, training, and supervising tutors in a post-secondary setting KSA Required The Technology Support Assistant shall possess an understanding of and commitment to the nature and role of the Community College, particularly its "open door" policy. They shall have demonstrated personal and professional competence for the responsibilities assigned. The Technical Support Assistant must be able to: Multi-task Support the Vision and Mission of the College Adapt to changing technology systems, procedures, and support protocols Use a variety of problem-solving techniques to assist students Communicate and promote the Center for Academic Engagement with a wide range of individuals and constituents Build meaningful trust-based relationships with students, faculty and staff Embrace opportunities for personal and professional growth KSA Preferred Department/Job Specific Requirements Departmental hours range from 8am-6pm Monday through Friday. Remote work is not currently an option. Evening and weekend work may be required during heavy registration peak times; summer schedules vary. Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Must not be a currently enrolled GTCC student. The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: Ethics Safety/Shooter on Campus Personal Information Protection Training (PIP) Anti-Discrimination/Harassment & Title IX Other training may be required as determined applicable.

Other departmental training:

Bloodborne Pathogens- Annually Emergency Action Plans/ Emergency Equipment College Reading and Learning Association Levels #1, #2, and #3 Tutor Certification Mental Health First Aid Certification Metacognitive Curriculum Development Creating a Safe Learning Environment for Neurodiverse Populations Physical Demands 1. Must be able to get to other offices, buildings, campus locations and off-site locations as necessary to complete requirements of the job. 2. Must be able to work flexible hours. 3. Physical requirements include periods of sitting at a computer and standing. 4. Must be able to lift, pull/push and carry up to 20 pounds. 5. Criminal history checks, with acceptable results, are required. Posting Type Part-Time Staff Posting Detail Information Posting Number 2026-040-TEMP-P Open Date 05/19/2026 Close Date Open Until Filled Yes Special Instructions to Applicants