Associate Director Application Support Engineering

Associate Director Application Support Engineering

DTCC 4.8

( ) Coppell, TX on company site Why you should apply for a job to

DTCC :

Ranked as one of the 4.8/5 in overall job satisfaction 4.9/5 in supportive management 95% say women are treated fairly and equally to men 98% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews 100% rating on the Corporate Equality Index and was recognized as one of the Best Places to Work for LGBTQ Equality. Flexible + Hybrid work options available Corporate Social Responsibility initiative focuses on charitable giving and volunteerism. # 212715 Position summary dards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact You Will Have in This Role The Enterprise Application Support (EAS) organization provides critical application support across the ITP and ECS lines of business, ensuring enterprise platforms are reliable, scalable, and operationally resilient. As a Principal Application Support Engineer (SRE Lead), you will play a pivotal role in safeguarding the stability and readiness of mission

• critical systems. This is a hands
• on, senior individual contributor role with deep ownership of production reliability and operational risk. You will act as a reliability authority across the delivery lifecycle-driving the adoption of Site Reliability Engineering (SRE) best practices, influencing system design through non
• functional requirements (NFRs), strengthening observability and resiliency, and leading response during critical production events.

Through close partnership with application delivery, infrastructure, security, and risk teams, you will help reduce incidents, improve mean time to restore service (MTTR), and enable confident production releases.

Your Primary Responsibilities :

Agile & Delivery Engagement Participate in planning, design, and sprint zero activities to ensure reliability, observability, resiliency, and operational readiness are embedded early in the SDLC Partner with delivery teams to champion non

• functional requirements (NFRs) from design through production System Reliability & Architecture Drive the design and evolution of reliable, resilient, and scalable system architectures Influence redundancy, fault tolerance, and disaster recovery strategies Provide design recommendations that enable automated recovery and minimize manual intervention Develop and maintain application recovery runbooks to improve recovery consistency and reduce downtime Monitoring, Alerting & Observability Design and implement comprehensive monitoring and observability solutions.

Define actionable alerts and establish Service Level Indicators (SLIs) and Service Level Objectives (SLOs). Proactively identify and mitigate potential issues before they impact users. Incident Management & Root Cause Analysis Serve as incident commander during critical system outages, coordinating cross

• functional response and driving timely resolution. Lead post
• incident reviews and root cause analyses, ensuring corrective actions prevent recurrence. Continuously improve incident response processes and MTTR. Automation & Tooling Develop and maintain automation to streamline operational tasks, including: Self
• healing mechanisms Application deployments Scaling strategies Infrastructure and operational workflows Development & Cross
• Functional Collaboration Work closely with development teams to integrate SRE practices into the SDLC.

Promote reliability, observability, and operational excellence from design through production. Collaborate with infrastructure, network, security, Scrum Masters, and internal/external stakeholders. Security & Risk Integration Partner with security teams to ensure systems are resilient against cyber threats. Incorporate security best practices into operational and reliability designs. Collaborate with IT Embedded Risk Managers to identify and remediate operational and reliability risks. Operational Readiness Lead operational readiness reviews with EAS L2 support teams at key project milestones. Identify operational risks and gaps; validate NFRs in UAT environments to ensure production readiness. Capacity & Performance Management Proactively assess capacity needs and plan for future growth. Implement scaling strategies to support high

• load and peak usage scenarios. Analyze performance metrics, identify bottlenecks, and drive performance optimization initiatives. Metrics & Continuous Improvement Define and track KPIs to demonstrate operational improvements and system reliability. Drive continuous improvement through data
• driven insights and engineering best practices.

Qualifications Minimum of 8-10 years of relevant experience Bachelor's degree preferred or equivalent professional experience Talent Needed for Success Proficiency in one or more languages such as Python, Java, Go, or similar, for automation and tooling. Strong experience with Linux/Unix systems, networking concepts, and cloud platforms (AWS, Azure, GCP). Mainframe experience is a plus. Hands

• on experience designing monitoring and alerting solutions using tools such as Splunk, Dynatrace, ITSI, or similar platforms. Proven experience leading or participating in high
• severity incident response under pressure.

Strong focus on reliability, resiliency, performance, and operational excellence. Ability to influence and partner across engineering, infrastructure, security, and risk teams. Supports an environment where individuals are respected and valued for their contributions. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at https://www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram . DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. Learn more about Clearance and Settlement by clicking here . About the Team Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets. Why you should apply for a job to

DTCC :

Ranked as one of the 4.8/5 in overall job satisfaction 4.9/5 in supportive management 95% say women are treated fairly and equally to men 98% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews 100% rating on the Corporate Equality Index and was recognized as one of the Best Places to Work for LGBTQ Equality. Flexible + Hybrid work options available Corporate Social Responsibility initiative focuses on charitable giving and volunteerism.