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Governor Dummer Academy

AV and Technical Support Specialist

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$66,173 / year median in Massachusetts

-1% projected decline

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Job Description

The AV and Technical Support Specialist plays a crucial role in ensuring the seamless technical execution of our schools vibrant campus life. This hybrid role divides time between managing audio-visual (AV) setups for school events (assemblies, presentations, performances, livestreams) and providing tier-1 technical support to our lean IT department. Reporting to the Director of IT, the ideal candidate is highly reliable, customer- oriented, and possesses the scheduling flexibility required to accommodate a school calendar's peak event seasons. This is a part-time position. The hours are no more than 20 hours per week, not exceeding 900 hours per year. The schedule includes a mix of daytime hours, evening events, and occasional weekends based on the school calendar. This is a staff non-exempt hourly position.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Event AV & Media Support (Approx. 60%)
Event Setup & Strike:
Cooool functions.
Live Operations:
Run soundboards and video projections. Set up and test PA systems, microphones, projectors, laptops, and staging equipment for assemblies, guest speakers, and school live events, ensuring high-quality audio levels and smooth visual transitions.
Video & Livestreaming:
Manage basic video recording and multi-camera livestreaming setups for school events, graduations, or athletic games (e.g., using platforms like OBS, YouTube Live, or automated sports cameras).
AV Troubleshooting:
Serve as the immediate, on-site technical contact to handle real-time AV glitches during high-stakes presentations. Event AV & Media Support (Approx. 60%)
Event Setup & Strike:
Cooool functions.
Live Operations:
Run soundboards and video projections. Set up and test PA systems, microphones, projectors, laptops, and staging equipment for assemblies, guest speakers, and school live events, ensuring high-quality audio levels and smooth visual transitions.
Video & Livestreaming:
Manage basic video recording and multi-camera livestreaming setups for school events, graduations, or athletic games (e.g., using platforms like OBS, YouTube Live, or automated sports cameras).
AV Troubleshooting:
Serve as the immediate, on-site technical contact to handle real-time AV glitches during high-stakes presentations.
QUALIFICATIONS
Technical Aptitude:
Proven experience setting up and operating live sound systems (mixers, wireless mics) and digital projectors. Basic familiarity with video cameras and web-streaming platforms.
Basic IT Literacy:
Comfortable with Mac, Windows, and Google Workspace ecosystems. Basic knowledge of computer hardware and connecting devices to a network.
Schedule Flexibility:
Crucial. Must have a schedule that allows for split shifts or variable hours (e.g., working a 2-hour morning assembly, followed by an evening sports stream or weekend theater performance). Event schedules are provided well in advance.
Reliability & Professionalism:
High level of accountability, punctuality, and a calm demeanor under pressure. Excellent c...