BRANCH ENABLEMENT COORDINATOR WHAT IS THE OPPORTUNITY?

The Branch Enablement Coordinator ensures seamless execution of branch related technology upgrades,pliance-driven processes, business continuity planning, and operational support across the PBB Division. This role bridges vendor coordination, regulatory adnce, and system implementation while maintaining continuity in critical branch functions. This colleague plays a critical role in operational readiness activities for branch expansion, relocation, and renovation projects.

WHAT WILL YOU DO?

Project Management & Implementation Partner with the Manager of Branch Enablement Operations to lead PBB division projects, resolve open issues, manage risks and controls, and address colleague pain points through continuous improvement initiatives. Lead coordination for the TCD Replacement, managing vendor relationships (Corporate Security, Premises, ARCA) and branch personnel to replace units, including scheduling, issue resolution, and stakeholdermunication. Drive the IBS Teller & Teller Capture Migration Project, overseeing o Technical Business Requirements Documentation and Training Content o End-to-end testing (TCR integration, CTR reporting, Conductor aggregation). o Data mapping for scanned item types via VSoft and Synergy integration. o Transition from legacy systems (TellerInsight) to IBS Teller, ensuringpliance and functionality. Support time-sensitive weekend validations for OS patching and Technology & Innovation (T&I) requests across Production/Non-Production environments. Application Ownership & Operational Support Functions as one of the application owners for the Teller Platform coordination of upgrades and enhancements, creating and maintaining training content, and revising PBB desktop procedures timely and appropriately. Provide technical support for the Teller platform to the branches including TCR balancing, troubleshooting, new hire setup, technical error resolution, and operational guidance. Stakeholder Engagement & Continuous Improvement Collaborate with cross-functional teams (T&I, vendors, branches) to resolve production issues and optimize workflows. Document processes and identify opportunities for digitization/efficiency gains.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications Bachelor's Degree or equivalent 7+ years in banking operations, project management, and technology implementation. Proficiency in TellerInsight, IBS Teller, VSoft, and Synergy (or similar platforms). Knowledge of SCRA, CTR, and regulatory requirements for financial operations. Strongmunication, problem-solving, and stakeholder management abilities. Flexibility for onsite tasks and weekend support during critical project phases.

WHAT'S IN IT FOR YOU?

CompensationStarting base salary $87,027 - $138,965 per year. Exactpensation may vary based on skills, experience, and location. This job is eligible for bonus and/ormissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k)pany matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking andmunity engagement Get a more detailed look at our careers.cnb/benefits.

ABOUT US

Since day one we've always gone further than thepetition to help our clients, colleagues andmunities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity,munity and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial servicespanies. To learn more about City National and our dynamicpany culture, visit us at cnb/about-us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment w all forms of diversity are valued and leveraged to make us a betterpany and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. •Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb accepts applications on an ongoing basis, until filled. 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