Computer Operator-Senior

Description Summary:

The Computer Operator Senior provides first level support by monitoring and controlling our computer systems. They coordinate with colleagues to ensure system batch is performed accurately. They provide support to resolve system issues within Service Level Agreements.

Duties & Responsibilities:

Operates within IBM z/OS mainframe and distributed scheduling environments Ensures all daily scheduled production work is completed accurately Monitors system applications and tools to confirm they are properly functioning Analyzes potential issues and troubleshoots operational issues as 1st level support Performs restarts and scheduling modifications utilizing job documents and other relative system documents Notifies and escalates to the appropriate support for incident resolution Ensures all issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT management 1st level support for applications ensuring 24x7 availability Escalate to Computer Operations leadership for 2nd level support Monitors IBM z/OS environment and Enterprise Schedulers Documents and communicates issues that occur during their shift Performs change related CTASKs Utilizes processes and procedures documented in SharePoint, ServiceNow, and job documents Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues Restarts jobs as directed Contributes suggestions for continuous improvement Reviews Computer Operations Daily status report and provide coaching to operators when opportunities are found Assists in maintaining current processes and procedures Escalates incidents involving performance of operating environment Supports additional customer systems and environments as required Responsible for new hire shift specific training Performs other duties as assigned

Basic Requirements:

High School Diploma or equivalent Minimum 1-year Microsoft Office product and SharePoint experience

Preferred Qualifications:

Associates or bachelor's degree Ticketing system experience - ServiceNow preferred Strong verbal, written, organizational, and interpersonal skills Direct customer contact problem solving skills Computer Operator experience Banking knowledge

Exempt Status:

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type:

Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer.

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Visit Huntington's Career Web Site for more details. Note to

Agency Recruiters:

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people's lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it's helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you'll apply to join our team. If you'd like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to

Agency Recruiters:

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.