Cornerstone LMS Support Engineer (L2/L3)

Cornerstone LMS Support Engineer (L2/L3)

LTM - 3.7

Plano, TX Job Details Full-time $100,000 - $105,000 a year 1 hour ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Parental leave Vision insurance 401(k) matching Life insurance Qualifications JBoss Elasticsearch JD Edwards Cassandra WebSphere DevOps Tomcat .NET Core C# IT service management MongoDB JavaScript frameworks Bash Functional testing Microservices

VB.NET AWS

Docker C Azure DevOps proficiency Mainframe Customer support ticket management AS400 Infor ServiceNow Systems & applications support Apache Kafka PL/SQL Kibana Full Job Description Role description

Job Title:

Cornerstone LMS Support Engineer (L2/L3)

Location:

Plano, TX Work Model:

Hybrid (3 days onsite in a week) Fulltime Position Job Summary The L2 L3 Support Engineer will resolve support tickets for the Cornerstone OnDemand LMS ensuring timely resolution of complex issues and system stability This role requires deep technical expertise in LMS platforms particularly Cornerstone and experience managing enterprise support workflows using ServiceNow Key Responsibilities Level 2 Support Duties Address escalated tickets from L1 support involving configuration integration and user access issues Troubleshoot LMS modules Learning Performance Recruiting etc Collaborate with HRIS IT and Learning teams to resolve functional and technical issues Maintain and update knowledge base articles for recurring issues Monitor system performance and proactively identify risks Level 3 Support Duties Coordinate with Cornerstone OnDemand support for unresolved product level bugs Lead root cause analysis and post incident reviews Manage LMS enhancements patches and upgrades Provide technical leadership in LMS related projects and module rollouts ServiceNow Integration Workflow Utilize ServiceNow for incident problem and change management Design and optimize ServiceNow workflows for LMS support processes Ensure accurate ticket categorization prioritization and SLA adherence Generate reports and dashboards in ServiceNow for performance tracking Leadership Collaboration Define and improve support processes and escalation workflows Act as a subject matter expert for Cornerstone LMS Ensure SLAs and KPIs are met for support operations Technical Skills Experience supporting Cornerstone OnDemand LMS in L2 and L3 roles Strong understanding of LMS architecture workflows and configuration Experience with data feeds Proficiency in SQL Cornerstone custom reports and

SCORM AICC

standards Hands on experience with ServiceNow for ITSM processes incident problem change Ability to create and manage ServiceNow dashboards and reports Experience in AI usage and AI implementation in support projects Soft Skills Excellent communication and stakeholder management Strong analytical and problem-solving abilities Ability to manage multiple priorities under pressure Leadership and mentoring capabilities Education Certifications Bachelor's degree in Computer Science Information Systems or related field Cornerstone OnDemand certifications preferred but not mandatory. ITIL Foundation certification preferred but not mandatory. ServiceNow certification preferred but not mandatory

Skills Mandatory Skills :

.Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix

ITSM, C, C

#, C++, Cassandra, Cognos Analytics, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing, Flexcube technical PL/SQL-Performance Tuning & Shell Scripting, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe Autosys, Major incident management, Microservices, Mongo

DB, MS SQL

Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration, PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow(ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, WebSphere, Windows Server Other details Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer :

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits Compensation range:

$100,000.00 to $105,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.

Recruitment Fraud Alert - https:

//www.ltimindtree.com/recruitment-fraud-alert/