Desktop Support Engineer - Freelancer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation''s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location:

West Palm Beach, Florida Contract Type:

Independent Contractor / Freelancer (1-Year Initial Contract)

Start Date:

Immediate About the Role The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. You ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams. Key Responsibilities Technical Support Provide on-site and remote support for desktops, laptops, printers, and mobile devices. Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking. Handle system setups, software installations, and hardware deployment. Perform password resets, account unlocks, and general user account management. Maintain clear documentation of procedures, incidents, and resolutions. Dispatch & Coordination Monitor incoming service requests and assign tickets based on priority, location, and skill set. Act as the central coordinator for all desktop support operations. Track and follow up on open tickets to ensure timely closure and customer satisfaction. Escalate complex issues to senior engineers or other IT teams as needed. Maintain SLA compliance and prepare daily or shift handover reports.

Requirements:

Education & Experience Associate or Bachelor s degree in IT, Computer Science, or related field (preferred). 1-2 years of hands-on experience in desktop support or helpdesk environments. Prior experience in IT dispatch or coordination is a strong plus. Technical Skills Proficiency with Windows and macOS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience using ITSM tools (ServiceNow, Jira, Remedy, Zendesk, etc.). Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Preferred Certifications CompTIA A+, Network+, or Security+

Microsoft Certified:

Modern Desktop Administrator Associate ITIL Foundation (advantageous)