Find & Apply For Computer Support Specialist Jobs in West Palm Beach, Florida

Job Description 1. Their career will begin with our support unit that focuses on in-vehicle ruggedized laptops utilizing encrypted VPN, Multi-Factor Authentication, 911 system, cellular connectivity, in-car/body-worn camera and GPS technologies.2. Two shifts will be available, preference given to candidates that are available to work either1. Day Shift (Between 7:30AM and 8:00 start time)2. Afternoon Shift (12:00PM start time)1. If selected for this shift, they will spend the first several weeks training on Day Shift3. Monday through Friday, Onsite in Palm Beach County, occasional field work1. Remote work is not available4. Overtime and On-Call availability is required from the candidate5. Temp to Perm is the ultimate goal

Minimum Requirements:

A. 4 prior years' experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same.

B. At least one of the following:a. CompTIA A+ Certificationb. Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc.c. Bachelor's Degree in an Information Technology field with a focus on client-side supporti. IT Security and Networking degrees with no foundation for client-side support will not be acceptedC. Understanding of the following network concepts that apply to

Desktop Support Work:

IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printingD. Solid experience in the following areas:a. Troubleshooting Windows 11b. Customer Service and Communication Skillsc. Multi-taskingd. Documentation of service tickets, procedures and troubleshooting Skills and Requirements Knowledge and skills in any of the following are a bonus (will be taught on the job):1. Imprivata Single Sign-On (or any other 2-Factor Authentication product)2. Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)3. Microsoft Office 2021 and up (

•not

• Office 365)4. Cortex (antivirus)5. BitLocker (drive encryption)6. Ruggedized laptops (such as Dell, Panasonic, etc.)7. Basic GPS functionality8. Basic cellular technology (as it relates to being installed in a laptop for example)9. Ivanti product line (ITSM, ITAM, EPM, Neurons)10. Previous Military/Law Enforcement Information Technology support experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.