Desktop Support Specialist#26-54226

$50.00-$54.05 per hour

Bothell, WA

Onsite Job Description

Our client, a (Biotech Company), is looking to hire a (Desktop Support Specialist) in (Bothell, WA).

Pay Rate Range:

$48.00 - 54.05 /hr on W2, depending on experience This role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA.

The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Friday's). 8am-5pm workdays; likely no weekend or after hours support needed.

Responsibilities:

Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person

Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines

Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills

Configure, deploy, and maintain computer hardware, software, and peripheral devices

Support both Mac and Windows systems across office and lab environments

Assist with new hire onboarding and system access setup

Manage system imaging, patching, and device lifecycle activities

Participate in IT projects while ensuring compliance with security protocols and SOPs

Support identity access management processes

Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed

Requirements:

• 5+ years of experience in a Service Desk or Desktop Support role
• Strong communication, interpersonal, and customer service skills
• Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
• Experience with both PC and Mac hardware/software
• Ability to lift up to 50 lbs and support occasional evening or weekend work
• Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus #RTA
• #LI-SD3

#RTAProfessionalZip For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for

San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (

Examples:

RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.