Are you the calm, capable troubleshooter people count on when technology stops working and the pressure is on? Our client, a healthcare pharmacy organization, is looking for a Desktop Support Specialist to keep the systems behind critical pharmacy operations up and running. This is an opportunity to make a real difference behind the scenes, ensuring the teams who serve patients always have the tools they need, day or night.

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras Fully remote work

Contract-to-hire path to a permanent role

Meaningful work supporting healthcare and pharmacy operations

Hands-on exposure to a wide mix of hardware, software, and phone systems

A collaborative team that shares on-call duties evenly Compensation Up to $31 per hour, depending on experience What You'll Be Doing Provide Level II support for hardware, Windows 11, and Microsoft Office issues

Manage user accounts and access through Active Directory

Troubleshoot network connectivity and establish connections

Support Avaya and VoIP phone systems

Maintain and troubleshoot legacy pharmacy systems

Assist internal users and occasionally support customers

Share a weekly overnight on-call rotation What You'll Need to be Considered Central time zone location required

Strong Active Directory and access management skills

Familiarity with Avaya and VoIP systems

Experience with legacy pharmacy systems

Ability to listen, respond calmly, and prioritize well

Willingness to take overnight on-call calls (11 p.m. - 8 a.m. ET) INDIT