Desktop Support Technician

Desktop Support Technician at Motion Recruitment Desktop Support Technician at Motion Recruitment in Long Island City, New York Posted in 1 day ago.

Type:

full-time

Job Description:

Desktop Support Technician Duration:

12 Month Contract (Possible extension)

Location:

Fully Onsite (Client located New York, NY area) •Must be able to work on W-2 basis •Must be local to the New York, NY and able to work fully onsite Job Description Mostly onsite desktop bar support (Tech BAR), you will be a part of a team of 4 Desktop Support technicians Install, update, and repair personal computer hardware, software, and network service systems. Maintain and implement desktop solutions to support organizational business needs. Provide professional-level phone support to customers in accordance with company policies and procedures. Troubleshoot and replace laptop and PC hardware. Perform hardware upgrades, hardware disposal, loaner program management, asset inventory, software inventory, and remote imaging. Conduct new hire setups, terminations, relocations, remote and automated updates, and provide remote support. Recognize, research, isolate, resolve, and follow up on difficult user problems, referring complex issues to higher-level technical staff. Set up, maintain, and troubleshoot desktop systems and user environments. Participate in IT Support queue to assign and prioritize open issues. Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems; escalate as appropriate. Provide 1st and 2nd level support for desktop and enterprise applications, local/network printing, email, connectivity, remote access, and hardware issues. Perform server and desktop updates to protect against malicious viruses and malware. Manage customer issues and requests, creating, tracking, and documenting technical solutions. Manage deliverables associated with projects by prioritizing, tracking, and completing assigned tasks. Build and deploy new workstations (desktops and laptops). Install and upgrade hardware/software on Windows workstations. Troubleshoot assigned tickets to resolve issues or escalate to the appropriate group. Maintain positive customer relations through effective follow-up. Skill Requirements Ability to troubleshoot software, hardware, and connectivity issues remotely. Ability to understand and articulate root causes of customer issues. Experience with installation, upgrade, and maintenance of software, hardware, and peripherals. Familiarity with encryption/security tools and troubleshooting within secure environments. Assist customers in accessing various systems and servers. Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony systems. Set up and maintain shared mailboxes/distribution lists in Exchange. Distribute and patch software using Casper and LANDesk technologies. Communicate call trends and challenges in daily team meetings. Ability to manage small projects from start to finish. Keep Knowledge Base and process documentation current. Collaborate closely with team members to resolve or close aging tickets. Manage personal and team ticket queues. Ensure the highest level of customer satisfaction. May require deeper systems knowledge and extensive collaboration with Tier 3 engineering teams. Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert. Education Technical Degree or related work experience. You will receive the following benefits Medical Insurance & Health Savings Account (HSA) 401(k) Paid Sick Time Leave Pre-tax Commuter Benefit Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today's highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.