Desktop Support Technician

We are looking for a Desktop Support Technician for our client in

Kent, WA Job Title:

Desktop Support Technician Job Location:

Kent, WA Job Type:

Contract Job Overview:

Pay Range:

$19hr - $24hr

Requirement/Must Have:

Experience providing end-user desktop support in a corporate environment. Strong knowledge of desktop, laptop, and mobile device configuration and troubleshooting. Experience with break-fix support, desk-side support, IMACD activities, and data migration. Ability to manage ticket queues and meet SLA requirements. Strong communication and customer service skills. Knowledge of IT security, compliance, and access control processes. Ability to coordinate with vendors and cross-functional IT teams.

Experience:

Experience installing and configuring hardware, software, and peripherals. Experience troubleshooting technical issues and performing root cause analysis. Experience working with ticketing systems and incident management. Experience supporting on-site and remote users.

Responsibilities:

Install, configure, and support desktops, laptops, mobile devices, and related peripherals. Perform break-fix support, desk-side assistance, IMACD tasks, and system refreshes. Provide onsite technical support and resolve end-user issues. Monitor and manage ticket queues, ensuring timely resolution within SLA. Communicate with users regarding ticket status and follow up as needed. Coordinate with hardware vendors for repairs and replacements. Perform security and compliance-related tasks such as access reviews and audits. Collaborate with Level 3 support teams and project teams for system improvements. Support IT setup for events, meetings, and off-site activities. Provide disaster recovery support and respond to emergency situations. Participate in on-call rotation and handle escalations. Perform root cause analysis and implement preventive measures. Maintain documentation, knowledge base, and training materials. Ensure high customer satisfaction through effective issue resolution.

Should Have:

Experience supporting IT infrastructure in enterprise environments. Ability to train and mentor junior staff. Familiarity with knowledge base management and documentation practices.

Skills:

Desktop and end-user support. Troubleshooting and root cause analysis. Ticket management and SLA adherence. Customer service and communication. IT security and compliance. Vendor coordination.

Qualification and Education:

Bachelor s degree in Information Technology or related field, or equivalent experience.