Overview Join our dynamic IT support team as a Desktop Support Technician and be a part of the frontline for technical assistance across our organization! In this energetic role, you will deliver exceptional support to end-users, troubleshoot hardware and software issues, and ensure seamless operation of our computer systems. Your proactive approach will help maintain a productive environment, empowering colleagues with reliable technology solutions. This paid position offers an exciting opportunity to develop your skills in a fast-paced, tech-driven environment while making a tangible impact every day. Job Description As a member of the Client Services team, a Client Service Technician will be responsible for Client's employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.
RESPONSIBILITIES
Provide technical support for all end user technology services via ServiceNow and Slack. Research, install/implement, and upgrade internal systems and Saas platforms. Support conference room systems, printers, digital signage, and other office equipment. Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. Create and maintain documentation for internal team processes and user-facing support articles. Additional Skills & Qualifications Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.) Strong security foundation and endpoint or user best practices. Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools. Strong knowledge of Active Directory account administration. Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.) Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.) Exceptional verbal and written communication. Strong critical thinking, problem solving, and prioritization skills. Top Skills' Details 3 years of experience in a similar IT Support / Admin role. Experience with Windows, Ubuntu, Chrome OS, and macOS in an enterprise environment. Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.) Experience with Google Workspace administration and troubleshooting.
Pay:
$40.00 - $45.00 per hour Expected hours: 40.0 per week