Job Overview We are seeking a dedicated and detail-oriented Email Support Specialist to join our team. In this role, you will be responsible for providing technical troubleshooting support via email, assisting customers with a range of technical issues, and ensuring a positive experience through effective communication. The ideal candidate will have strong problem-solving skills, technical knowledge, and excellent customer service abilities to support our users efficiently. Responsibilities Respond promptly and professionally to customer inquiries received via email. Provide technical troubleshooting support for various issues related to hardware, software, and network connectivity. Assist users with Windows support, including operating system issues and configurations. Support hardware-related concerns, including troubleshooting and basic maintenance guidance. Help customers with Microsoft Office applications, resolving common issues and providing guidance on usage. Manage customer support tickets effectively, documenting issues accurately and following up to ensure resolution. Collaborate with internal teams to escalate complex problems and ensure timely resolution. Maintain a high level of customer satisfaction through clear communication and effective problem-solving. Requirements Proven experience in technical support or customer service roles, preferably in an email support capacity. Strong knowledge of Windows operating systems and hardware troubleshooting. Familiarity with Microsoft Office suite applications. Excellent written communication skills with the ability to explain technical concepts clearly. Experience managing customer support tickets using helpdesk or ticketing systems. Ability to troubleshoot technical issues efficiently and provide effective solutions remotely. Strong organizational skills with attention to detail and the ability to prioritize tasks effectively. A proactive attitude with a focus on delivering exceptional customer service. This position offers an engaging environment for those passionate about technology support and customer satisfaction while providing opportunities for professional growth within a dynamic team.

Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Retirement plan Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Somerset, NJ 08873