Field Service & Helpdesk Technician (L1/L2) | Huntington Beach, CA | $28-$35/hr

KDIT, LLC

Huntington Beach, CA Job Details Full-time $28 - $35 an hour 6 hours ago Benefits Mileage reimbursement Health insurance Dental insurance Paid time off Work from home Vision insurance 401(k) matching Qualifications Field service Windows Driver's License Desktop administration CompTIA A+ Full Job Description Field Service & Helpdesk Technician (L1/L2) | Huntington Beach, CA | $28 to $35/hr About Us

KDIT, LLC

is a growing Managed Services Provider based in Huntington Beach, CA. We help small and mid-sized businesses, healthcare practices, and defense contractors stay secure, connected, and running smoothly. Our focus is cybersecurity-first IT, which means we take threats seriously, but we don't take ourselves too seriously. We are a tight-knit team that works hard, looks out for each other, and genuinely enjoys spending time together (yes, even outside of work). If you can work a ticket queue in the morning, terminate a clean patch panel in the afternoon, and explain both to a non-technical client without losing your patience, keep reading. The Role This is a hybrid desk and field role. Most of your time will be in our Huntington Beach office working helpdesk tickets. When a client needs hands onsite, whether it's a cabling job, a network install, or a problem that can't be fixed remotely, you'll be the one we send. We need someone who is useful in both places, not just one. It's an in-person role with one nice perk: when you're on call for the week, you work from home on Fridays. It is not fully remote, and we're not going to pretend it is. What You Will Be Doing Handling helpdesk tickets across Microsoft 365, Windows environments, and networking, from "my printer hates me" to legitimate security triage Working inside HaloPSA for ticketing, time entry, and documentation Using N-able RMM to monitor, manage, and support client endpoints Running, terminating, labeling, and testing Cat5e/Cat6 cabling, including patch panels and keystone jacks Installing switches, wireless access points, and firewalls under direction of senior staff Assisting with security camera and access control installs Deploying new workstations, laptops, and peripherals at client sites Following SOPs and flagging when they need updating (we want that feedback) Documenting your work clearly so the next tech doesn't start from scratch Representing KDIT professionally onsite, including at medical offices and defense contractors with security requirements What We Are Looking For 1 to 3 years of MSP or IT services helpdesk experience. You know what a PSA is and you've lived inside a ticket queue. Real low voltage experience. You've pulled cable, terminated it, tested it, and cleaned up after yourself. Solid Microsoft 365 and Windows support skills Networking fundamentals: IP addressing, DHCP, DNS, VLANs, Wi-Fi Comfortable in ceilings, closets, and server rooms, and on a ladder Ability to lift 50 lbs Valid California driver's license, reliable transportation, and current auto insurance Clear communicator, good documenter, self-starter Familiarity with HaloPSA, N-able, or SentinelOne is a genuine plus CompTIA A+, Network+, BICSI, or Microsoft certs are a bonus, not a dealbreaker What You Get $28 to $35/hr depending on experience, overtime eligible Mileage reimbursement for field work Health, dental, and vision insurance 401(k) with matching Paid time off Work from home on Fridays during your on-call week A team that actually likes each other Exposure to a modern, security-focused MSP stack (SentinelOne with Adlumin SOC monitoring) A clear path into deeper L2, network, security, or project work as the team grows One Last Thing No two days look the same here. Some days you'll be heads-down in the queue, some days you'll be in a ceiling. If that sounds like a good time, this is your spot. If you only want desk work or only want field work, we respect that. We're just probably not the right fit. KDIT is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

Job Type:

Full-time Pay:

$28.00 - $35.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience working at a Managed Services Provider? How many years of helpdesk or IT support experience do you have? Are you comfortable working onsite in Huntington Beach, CA Monday through Thursday with occasional Friday remote? Have you worked with any of the following tools? (HaloPSA, N-able, SentinelOne, ConnectWise, None) Describe a time you resolved a difficult client support issue. How did you handle it? Do you have hands-on low voltage cabling experience (running, terminating, and testing Cat5e/Cat6)? Do you have a valid California driver's license and reliable transportation for client site visits?

Work Location:

In person