Field Support Engineer

Field Support Engineer TKH Security LLC Nashville, TN Job Details Full-time $60,000 - $70,000 a year 16 hours ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Cell phone reimbursement On-the-job training Parental leave Vision insurance 401(k) matching Safety equipment provided Life insurance Tools provided Qualifications Microsoft Windows Server Electrical equipment repair Customer relationship building Microsoft Outlook Computer Science Associate's degree in computer science

CCNA CCTV

Equipment troubleshooting Mid-level Client relationship development Windows VLAN Confluence Computer hardware Driving Client services CompTIA Network+ Hardware support Customer support ticket management Electrical diagnostics Customer support VMware Electrical maintenance Linux Low voltage Facility security systems 2 years Stakeholder relationship building Time management Full Job Description Overview TKH Security, LLC is seeking a Field Support Engineer to be the local liaison and face of this Connecticiut company whereby the main duties will be to provide onsite tier one and two level support of automated parking guidance system (APGS) to our client, Nashville International Airport, located in Nashville, TN. While this position will be stationed at the airport campus as a priority, assitance will be necessary for other APGS installations local to this area. Position will also interface, remotely, with North American service desk, as well as, other colleagues. Position reports to Director, Client Services. Responsibilities

• Deep understanding of this client's contract and service level agreements (SLAs), providing support on site, remotely, during regular business hours, as well as, on call hours.
• Support will include: troubleshooting, maintenance, replacement of solution hardware and software using industry standard and proprietary components at client sites. Constantly staying abreast of most recent changes, upgrades, technology in general but also TKH's related systems.
• Relationship building and interacting with client facilities team members, TKH Security staff members/colleagues, contractors/sub-contractors.
• Document all interactions, service work, configuration changes, etc within TKH's ticketing system and or Dynamics and Atlassian Confluence systems, per company standards.

Qualifications, Skills, Character +

Experience Education:

• 2 year technical degree preferred in related field such as computer science, networking, etc.
• Certification preferred in Network+, CCNA.

Experience:

• At least 2-4 years of proven experience in related field support engineer position.
• At least 2-4 years experience in electrical, CCTV, access control, or other low voltage system support. Proven ability to diagnose, troubleshoot and resolve low voltage electrical issues. Firm understanding of TCP/IP networking, wet/dry relays and input devices, etc…
• At least 2-4 years proven success in customer service support role in a technical environment with firm understanding of networking principles, Layer 2and Layer 3, VLAN configurations, Windows server, VMWare and Linux distributions.
• Proficient in: Microsoft Office Suite of products, especially Outlook, Word and PowerPoint, as well as, Dynamics familiarity.
• Excellent time management skills required/proven ability to prioritize, multitask.
• Ability to travel 25% of time.
• Clean driving record.

Training:

• Training to be conducted at client's site, mainly RDU Airport but also other surrounding customer sites.
• Training also conducted at TKH Security, LLC main office in Cheshire, CT.

Tools Provided:

• Work vehicle will be leased and provided to successful candidate.
• Laptop
• Cell phone stipend
• Mechanical tools
• Uniform Salary will depend upon expereince but will be in the approximate range of $60-70,000 per year.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance On-the-job training Paid time off Parental leave Safety equipment provided Tools provided Vision insurance

Work Location:

Hybrid remote in Nashville, TN