Field Support / Help Desk Technician

Field Support / Help Desk Technician Digital Practice Inc Honolulu, HI Job Details Full-time $24

• $30 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Life insurance Qualifications Customer communication Software troubleshooting Customer service Windows Software installation Network infrastructure Driver's License Desktop (troubleshooting support) Dentrix Eaglesoft IT support Open Dental Help desk Full Job Description Field Support /

Help Desk Technician Honolulu, HI Full-Time About Us:

Digital Practice Inc. is a leading provider of IT support services specializing in the healthcare sector. We deliver comprehensive IT solutions to medical and dental practices, ensuring their technology infrastructure runs smoothly and efficiently. Our mission is to empower healthcare providers with reliable, high-quality technical support, allowing them to focus on delivering excellent patient care.

Job Overview:

We are seeking a motivated and skilled Field Support / Help Desk Technician to join our team. The ideal candidate will provide on-site and remote technical support to medical and dental practices, resolving IT issues and ensuring the optimal performance of their systems. This role requires excellent problem-solving abilities, strong communication skills, and a customer-focused attitude.

Key Responsibilities:

Technical Support:

Provide timely and effective technical support to medical and dental practices, both on-site and remotely. Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations.

System Maintenance:

Perform routine maintenance and updates on computer systems, servers, and networks. Ensure all systems are secure, up-to-date, and compliant with industry standards and regulations.

Installation and Configuration:

Install and configure hardware and software components, including workstations, servers, printers, and specialized medical/dental software. Ensure seamless integration with existing systems.

User Training and Assistance:

Offer training and guidance to end-users on proper use of IT systems, software applications, and best practices. Address user inquiries and provide clear, concise instructions.

Documentation:

Maintain detailed records of support requests, troubleshooting steps, and resolutions using the company's ticketing system. Document configurations, procedures, and network diagrams.

Vendor Coordination:

Coordinate with third-party vendors for hardware replacements, software updates, and other service-related issues. Ensure timely resolution of vendor-related problems.

Emergency Support:

Provide after-hours and weekend support as needed, participating in an on-call rotation to address critical issues that may arise outside of regular business hours.

Compliance:

Ensure all IT operations and practices comply with HIPAA and other relevant healthcare regulations. Implement and maintain security protocols to protect patient data and confidentiality.

Continuous Improvement:

Stay current with industry trends, emerging technologies, and best practices. Proactively recommend improvements to enhance system performance, reliability, and security.

Qualifications:

Experience:

Minimum of 2 years of experience in IT support, preferably in a healthcare environment. Experience with medical/dental software and systems is highly desirable.

Technical Skills:

Proficiency in Windows and Mac OS, networking (TCP/IP, DNS, DHCP), and troubleshooting hardware and software issues. Familiarity with electronic health record (EHR) and practice management systems.

Communication:

Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner.

Problem-Solving:

Strong analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently.

Customer Service:

Demonstrated ability to provide exceptional customer service. Patient, courteous, and professional demeanor when dealing with clients.

Travel:

Willingness to travel to client sites as needed. A valid driver's license and reliable transportation are required.

Benefits:

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Ongoing professional development and training opportunities

Equal Opportunity Employer:

Digital Practice Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$24.00

• $30.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Experience:

Help desk: 2 years (Required)

Windows:

2 years (Required) Ability to

Commute:

Honolulu, HI (Required)

Work Location:

In person