Field Tech Support Specialist

Field Tech Support Specialist Educational Empowerment Group - 3.8 Akron, OH Job Details 3 hours ago Qualifications Google Workspace GPO Equipment troubleshooting Windows Driver's License Customer support ticket management Productivity software Technical Proficiency Active Directory management

Full Job Description Description:

Key Responsibilities:

Relationship Management:

Establish and maintain positive relationships with school personnel to understand and address their technical needs.

Technical Support:

Provide on-site and remote technical support for software and hardware issues, ensuring minimal disruption to educational activities.

Installation and Maintenance:

Install, maintain, and repair desktop hardware, network equipment, and PC peripherals within school settings.

Progress Reporting:

Deliver detailed and timely updates on the status of technical issues and resolutions.

Routine Maintenance:

Conduct regular maintenance of IT infrastructure in accordance with company standards.

Cabling Infrastructure:

Ensure the physical cabling infrastructure meets required standards for optimal performance.

Equipment Management:

Participate in the liquidation and disposal of outdated or surplus equipment.

Required Knowledge and Skills:

Professionalism:

Exhibit a professional, reliable, trustworthy, and positive demeanor.

Technical Troubleshooting:

Ability to troubleshoot, diagnose, and resolve technical problems, documenting all steps taken for resolution, including using an internal ticketing system.

Communication Skills:

Ability to effectively relay technical information and instructions (both written and verbal) to clients with varying levels of technical knowledge.

Organizational Skills:

Strong organizational abilities with attention to detail and the capability to follow through on tasks.

Technical Proficiency:

Understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.

Software Experience:

Proficiency with Microsoft Office applications and Google Workspace.

Networking Knowledge:

Comprehension of networking protocols and concepts such as TCP/IP addressing and VLANs.

OS Deployment:

Familiarity with network-based PC operating system deployment.

Adaptability:

Ability to work and adapt in a dynamic, evolving-priority environment.

Process Adherence:

Ability to follow processes and protocols.

Time Management:

Ability to meet deadlines and manage multiple tasks simultaneously.

Software Tools:

Ability to learn and utilize software tools/applications (e.g., asset tracking and ticketing systems).

Requirements:

Working Conditions and Requirements:

Office Environment:

Working conditions are typical for an office setting, with frequent visits to educational institutions.

Transportation:

Reliable transportation, a valid driver's license, and valid vehicle insurance are necessary.

Travel:

Local travel and occasional travel to other parts of Ohio.

Work Hours:

May involve occasional evening and weekend work.

Physical Requirements:

Must be able to lift and carry up to 50 lbs.