Help Desk Analyst 1

Tier I Help Desk Brooksource Onsite/Hybrid -

Frankfort, KY Responsibilities:

Basic Troubleshooting:

Provide initial support and resolution for routine issues related tothe DORIS tax system, including login problems, password resets, and basicnavigation assistance.

User Guidance:

Assist taxpayers, internal staff, and external stakeholders inunderstanding and utilizing basic features and functionalities of the DORIS system.

Ticket Management:

Log and categorize incoming support requests,ensuring accurate documentation and timely resolution.

Escalation:

Escalate complex issues or those requiring Tier II or Tier III support tothe appropriate teams.

Customer Service:

Deliver courteous and helpful customer service to allusers, maintaining professionalism and empathy.

Qualifications:

Technical Aptitude and Attention to

Detail:

Ability to quickly learn and navigate software applications and databases.

Effective Communication:

Clear verbal and written communication skills to interact with users of varying technical backgrounds.

Relevant Experience:

1 year of customer service, tech support or helpdesk experience

Pay:

$20.00 per hour

Work Location:

In person