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Help Desk Analyst 1

Job

Brooksource

Remote

$41,600 Salary, Full-Time

Posted 2 days ago (Updated 5 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

Tier I Help Desk Brooksource Onsite/Hybrid -
Frankfort, KY Responsibilities:
Basic Troubleshooting:
Provide initial support and resolution for routine issues related tothe DORIS tax system, including login problems, password resets, and basicnavigation assistance.
User Guidance:
Assist taxpayers, internal staff, and external stakeholders inunderstanding and utilizing basic features and functionalities of the DORIS system.
Ticket Management:
Log and categorize incoming support requests,ensuring accurate documentation and timely resolution.
Escalation:
Escalate complex issues or those requiring Tier II or Tier III support tothe appropriate teams.
Customer Service:
Deliver courteous and helpful customer service to allusers, maintaining professionalism and empathy.
Qualifications:
Technical Aptitude and Attention to
Detail:
Ability to quickly learn and navigate software applications and databases.
Effective Communication:
Clear verbal and written communication skills to interact with users of varying technical backgrounds.
Relevant Experience:
1 year of customer service, tech support or helpdesk experience
Pay:
$20.00 per hour
Work Location:
In person

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