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Help Desk Analyst II
Job
Robert Half
Remote
Full-Time
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49
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Job Description
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations.
Responsibilities:
- Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings.
- Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment.
- Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns.
- Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution.
- Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments.
- Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks.
- Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity.
- Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.