Responsibilities:

Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, and basic network connectivity.
Provide support for Microsoft 365, Active Directory, Azure Active Directory, and Windows-based environments across a range of user issues.
Handle escalated incidents from frontline support and take ownership of more complex troubleshooting through resolution or further escalation.
Set up, configure, and deploy workstations, user accounts, peripherals, and related equipment for new and existing employees.
Manage service desk tickets efficiently by prioritizing requests, meeting response expectations, and communicating progress clearly to users.
Record support activities, technical findings, and final resolutions in a clear and organized manner to maintain accurate service history.
Assist with troubleshooting firewall and networking issues to help maintain stable and secure client IT operations. Requirements
3+ years of experience in IT support, help desk, or desktop support roles.
Hands-on experience supporting Microsoft Windows 10 and other Windows environments in a business setting.
Working knowledge of Microsoft 365, Active Directory, and Azure Active Directory administration and support.
Familiarity with service desk ticketing processes and the ability to manage multiple support requests effectively.
Foundational understanding of networking concepts, including connectivity troubleshooting and firewall-related issues.
Strong diagnostic, communication, and customer service skills with the ability to support users in both remote and onsite settings.
Relevant certifications such as CompTIA A+, Network+, or Microsoft credentials are considered a plus.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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