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Help Desk Analyst II
Job
Robert Half
Remote
Full-Time
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49
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Job Description
We are looking for a Help Desk Analyst II to provide dependable technical support for a public-sector organization in California. This Long-term Contract opportunity is ideal for a hands-on, detail-oriented support specialist who can quickly contribute in a Windows-based environment while delivering high-quality service to employees, outside partners, and remote users. The role focuses on resolving day-to-day technology issues, maintaining strong user communication, and supporting operational IT initiatives with minimal ramp-up time.
Responsibilities:
- Deliver first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues.
- Support both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
- Administer user access tasks such as password resets and account updates while following established security practices.
- Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
- Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
- Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
- Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
- Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
- Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.