Help Desk Engineer

At CTComp , we've been delivering innovative IT solutions and exceptional customer service for over 40 years. We partner with businesses to provide technology services and support that help them thrive in today's digital world. Our expertise covers everything from managed services and cloud solutions to infrastructure management and security. We pride ourselves on building strong, long-term relationships with our clients, based on trust, reliability, and a deep understanding of their business needs. We are currently looking for a Help Desk Engineer to join our dynamic team. In this role, you'll provide essential support to our clients by troubleshooting and resolving issues with their Windows operating systems and user applications. Our Help Desk Engineers deliver both remote and on-site services, ensuring our clients' technology runs smoothly and efficiently.

Key Responsibilities:

Troubleshoot desktop and server operating systems, hardware, peripherals, and applications. Install, configure, and support client desktops, laptops, devices, peripherals, and infrastructure components. Provide exceptional customer service by owning and resolving issues from start to finish, both remotely and on-site. Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

What We're Looking For:

Strong multi-tasking skills, with the ability to prioritize effectively in a fast-paced environment. Excellent analytical abilities and problem-solving skills. Strong verbal and written communication skills to explain technical issues clearly. A customer-focused mindset, with the ability to build relationships and provide top-notch support. High level of self-motivation and a proactive approach to work. Flexibility to adapt to changing technologies and client needs. Physical capability to lift up to 50 pounds. Reliable transportation for occasional travel to client sites as needed. A professional appearance and demeanor.

Must-Have Skills:

Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems. Strong knowledge of Microsoft Office application support. Proven experience troubleshooting and supporting hardware (desktops, laptops, and peripherals).

Bonus Skills That Make You Stand Out:

Advanced expertise with Windows 11 desktop and Windows Server 2019-2025 operating systems. In-depth knowledge of Active Directory, Group Policy, DNS, and DHCP. Experience with Microsoft 365 cloud services and applications. Familiarity with networking fundamentals (routing, switching, subnetting). Experience with Microsoft Hyper-V, VMware vSphere, Veeam Backup, Cove Data Protection, N-Able N-Central, Kaseya VSA, ConnectWise Manage, HPE ProLiant Servers, and Cisco Networking. What You'll Gain at

CTComp:

A clear career path with opportunities for professional growth—this is more than just a job. Continuous learning of new and innovative technologies. Competitive salary, full-time benefits including medical/dental, and 401k. An energetic and supportive team of professionals who genuinely love what they do.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan

Education:

High school or equivalent (Required)

Experience:

IT:

1 year (Required)

Language:

English (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Plantsville, CT 06479 (Required)

Work Location:

Hybrid remote in Plantsville, CT 06479