Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk / Field Support Technician
Job
E Logic
Remote
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
45
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895. Key Responsibilities Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware. Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software. Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices. Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on-site and remote staff. Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment. Qualifications & Experience 2-4 years of technical experience in an enterprise endpoint support or field technician role. Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.