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Help Desk Representative
Career Insights for Help Desk Technician / Analyst
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Based on Texas data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,736 / year median in Texas
+4% projected growth
Job Description
Help Desk Representative at PTR Global Help Desk Representative at PTR Global in Richardson, Texas Posted in about 23 hours ago.
Type:
full-time Entry-Level IT Help Desk Agent -
Leading Insurance Client Contract:
12 months, with possible extension up to 24 months.
Schedule:
Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.
Locations:
Plano, TX:
7900 Windrose Ave, Plano, TX 75024
Portsmouth, NH:
225 Borthwick Ave, Portsmouth, NH 03801
Responsibilities:
Answer technical support calls, emails, and tickets. Troubleshoot hardware, software, account-access, and network issues. Reset passwords and assist users with login problems. Document issues in the ticketing system. Escalate complex problems to senior support teams. Provide friendly and professional customer service.
Requirements:
Basic computer, Windows, Microsoft Office, and networking knowledge. Good communication and customer-service skills. Ability to troubleshoot problems and follow instructions. Willingness to learn and work flexible shifts. Previous help desk or customer-service experience is helpful but not required. 100% Remote shifts 12:00 AM - 8:30 AM , Sunday-Thursday ? 100% Remote 4:00 PM - 12:30 AM , Sunday-Thursday ? 100% Remote 4:00 PM - 12:30 AM , Tuesday-Saturday ? 100% Remote 12:00 AM - 8:30 AM , Monday-Friday ? 100% Remote Hybrid shifts 8:00 AM - 4:00 PM , Monday, Tuesday, Wednesday, Saturday, Sunday ? Hybrid (3 days office + 2 days remote) 10:00 AM - 6:00 PM , Monday-Friday ? Hybrid (3 days office + 2 days remote)