Help Desk Service Specialist 2

US-NV - Carson City Information Technology Fortune 500 Clients 10/14/2026 6:32:47 PM

About Acro

Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing professional, engineering and IT staff augmentation and project outsourcing services. Since its inception in 1982, Acro has been the preferred service provider to numerous Fortune 500 companies and government entities nationwide. With 28 offices in the U.S. and additional offices in the U.K., Canada and India the company ranks among the nation's top-firms in its industry.

Job Description

We are seeking a Help Desk Service Specialist to join the company, a premier supplier, in Carson City, NV.

While working in this clean, climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. The position offers competitive compensation, comprehensive benefits options (medical insurance with BlueCross and BlueShield, 401k through Principal Financial and more!). Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Responsibilities:

• Responsible for providing tier-one network and systems support by answering, responding, and solving customer's technical requests in a non-scripted environment.
  
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
  
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
  
• Assisting with asset management of computers, peripheral devices and printers
  
• Writing customer communications, processes, and other customer-facing documentation.
  
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
  
• Work within an agile project management environment.

Qualifications:

• Solid knowledge of Service Desk and Customer Support center operations.
  
• Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
  
• Have a proactive nature with the ability to solve problems.
  
• Be able to work on multiple projects, activities, and tasks, simultaneously.
  
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Job Details

Start Date:

immediate

Job Order:

184850

Required Education:

Bachelor / Diploma

Position Type:

Contract

Required Travel:

None

Duration:

12 Months