Help Desk Support

Job Title

• Remote Help Desk Support Pay range
• $18•$20/hr Day to Day in the role (responsibilities): Handle approximately 10 inbound support calls per day Manage and close approximately 10 tickets daily Provide consistent ticket updates in ServiceNow Troubleshoot user issues related to systems, access, and connectivity Perform Active Directory tasks (password resets, user support) Assist with MFA setup and troubleshooting Support remote users via Teams Assist with software deployment (SCCM) and endpoint support Troubleshoot VPN connectivity issues (FortiClient preferred) Occasionally provide onsite support for: WAP installations / upgrades Network switch support Server refreshes and major issues

Must Haves:

Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.) 1-5 years of experience (internships or entry-level IT roles acceptable) Basic knowledge of IT support / help desk functions Strong communication skills (especially phone support) Comfortable handling inbound calls and ticket volume Ability to follow structured processes and document work clearly

Plusses:

Familiarity with a ticketing system (ServiceNow preferred) Experience with MFA setup / troubleshooting Exposure to Intune / Conditional Access Experience with SCCM (software deployment) VPN troubleshooting experience (FortiClient) Previous customer-facing experience (call center, retail, hospitality) IT certifications (CompTIA A+, Network+, etc.) Campus IT help desk or internship experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually

• as applicable.