Find Jobs
Find Jobs Near You – Available Work in Your Location
Help Desk Support Analyst
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$57,740 / year median in California
-12% projected decline
Job Description
Role:
As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You will be the main point of contact for data-related reporting and system support needs. You will regularly analyze how the systems and reporting work and will provide data insights that drive high-value business outcomes.Key Responsibilities:
Generate reports and validate data is accurate while meeting the Service Level Agreement (SLA). Create and validate adhoc reports by writing custom queries, organizing, and formatting data in MS Excel as per business requirements. Perform detailed analysis of Allocation impact; summarizing and organizing key findings for Department Leadership. Execute processes to manage the implementation of Allocation systems via Allocation software and proprietary Allocation systems. Perform triage of technical issues with Allocation reports, tools, and software and partner with Reporting & System Support Manager on support escalation when needed. Test and validate changes to IT-supported Allocation systemsQualifications:
Bachelor's Degree, preferred 2+ years equivalent work experience Advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint) Efficient verbal and written communication skills Ability to independently analyze data sets to solve problem and summarize recommendations Proficient with SQL (experience storing, retrieving, and manipulating data) Proficient with VBA, Python, or an equivalent language coding Experience working within a relational database, particularlySQL Server or Oracle Additional Details:
Work hours: 8:00 am - 5:00 pm, Monday through Friday. Hybrid work modelParking:
On-campus parking available.Environment:
Business casual dress code. Why Join Adecco? This role offers a unique opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact. If you're ready to elevate your career with a forward-thinking company and are excited about this opportunity, apply today! We look forward to connecting with motivated professionals eager to make a difference.Pay Details:
$33.00 to $38.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance forEmployers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Health and Wellness Programs