Help Desk Technician II

Job Overview SASA Consulting is a leading company in our industry in the region. We're now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, SASA Consulting is a perfect place to get ahead. You'll be glad you applied to SASA Consulting Responsibilities for Help Desk Technician II Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Qualifications for Help Desk Technician 2+ years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Microsoft Windows computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues. Go onsite to a customer when needed Any other task needed to help the customer. Qualifications for Help Desk Technician 2+ years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Proficiency with Microsoft Windows computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Must update tickets Ability to diagnose and resolve basic computer technical issues. MSP experience

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off Professional development assistance Referral program

Work Location:

Hybrid remote in Vestal, NY 13850