We are looking for a client-focused Help Desk/Desktop Support Analyst to support software onboarding, user education, and implementation activities for customers in the local area. This Long-term Contract position is fully remote, though candidates should be based near the local area. In this role, you will work closely with clients to understand operational needs, guide successful adoption of software solutions, and provide clear training and support that drives effective day-to-day system use.

Responsibilities:

• Lead client onboarding efforts by coordinating implementation activities and preparing users for successful software adoption.
• Deliver engaging training sessions, virtual workshops, and instructional presentations tailored to end users and stakeholders.
• Assess business workflows and identify practical ways to improve system usage, efficiency, and overall user experience.
• Gather and document functional and technical needs related to interfaces, reporting, forms, configurations, and process updates.
• Act as a key point of communication between clients and internal technical teams, converting complex concepts into clear guidance.
• Create and maintain user-facing materials such as reference guides, training content, documentation, and best-practice resources.
• Monitor project timelines, issue resolution, and milestone completion to help keep implementation efforts on track.
• Partner with testing and quality teams to support validation activities and contribute to continuous application improvement.
• Communicate emerging risks, scheduling changes, and implementation concerns to stakeholders in a timely and thorough manner.