Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices.

Responsibilities:

• Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues.
• Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users.
• Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls.
• Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4.
• Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines.
• Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform.
• Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.