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Help Desk/Desktop Support Analyst

Job

Robert Half

Remote

Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/6/2026

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices.
Responsibilities:
  • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues.
  • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users.
  • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls.
  • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4.
  • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines.
  • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform.
  • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.