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Helpdesk Specialist
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Deceuninck North America
Remote
Full-Time
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42
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Job Description
Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system availability, minimizing downtime, and resolving day-to-day IT issues related to hardware, software, networks, and end-user devices. The position works closely with local IT/OT teams as well as the Global IT organization and serves as a foundational role for growth within IT. Role and Responsibilities Manage and resolve IT helpdesk tickets as first-line support for end users Provide timely and effective technical support to internal users, both on-site and remotely Proactively prevent system downtime and minimize interruptions to end-user productivity Support incidents reported by end users by analyzing issues, identifying root causes, and implementing solutions Install, maintain, and troubleshoot hardware, software, and supported applications Handle hardware and mobile device deployment, replacements, and lifecycle management Perform basic network and WiFi troubleshooting, monitoring, and issue escalation as needed Support and maintain time clocks and badge readers, including basic troubleshooting and issue resolution Collaborate with IT/OT personnel to ensure smooth operation across office and manufacturing environments Collaborate with the Global IT team on incidents, standards, and continuous improvement initiatives Document troubleshooting steps, solutions, and known issues; contribute actively to the IT knowledge base Support the development, documentation, and continuous improvement of IT policies, procedures, and security standards Qualifications and Education Requirements High school diploma or bachelor's degree in Information Technology or a related technical field Understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals Strong willingness to learn new technologies and develop technical skills Prior experience in IT support or helpdesk is a plus but not required