Helpdesk Support Specialist

Description Job Summary (Purpose and Function): This is a highly visible position which represents the CITI Program to community and national callers and visitors. Work with staff in all levels to ensure outstanding project tasks are completed and any outstanding or needed information, documents, or work is completed. Maintains complete and proper records. Ensures proper relationships are established and maintained with customers and others throughout the Program and amongst Program participants to accomplish assigned duties. Performs other duties as assigned. This position is dedicated to supporting the activities of the Collaborative Institutional Training Initiative (CITI) Program, a web based program in the protection of human research subjects. Since this position requires considerable user contact, the candidate must demonstrate excellent interpersonal skills and professionalism.

Accountabilities:

• Provides excellent customer service while handling a large volume of technical support request via email and phones.
• Records all customer interactions and log calls in help desk software.
• Work closely with other help desk staff to administer the CITI Program website. This involves enrolling users, updating each institution's information, and troubleshooting user-related problems.
• Others duties as assigned, commensurate with position levels.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Supervision Received:

Moderate supervisor received

Supervision Exercised:

No Minimum Qualifications:

• High School diploma or equivalent.
• Two years experience with customer service and/or technical support in a call center enviroment.
• Excellent English oral and written communication skills and a minimum typing speed of 35 WPM are required.
• Strong Knowledge of HTML and web-based programs.
• Knowledge of web based training, IRB/IACUC processes, HIPAA, or Univeristy based research a plus.
• Able to perform in a high-paced and interactive environment, where a professional demeanor is essential.
• Discreet, resourceful, self-motivated, and able to be a member of a service-oriented office team.

Expectations for all employees:

• To support the

CITI/BRANY

mission of providing exceptional administrative and educational services to enhance the quality and efficiency of clinical trials within the global research community.

• Complete the education module regarding the protection of human subjects, within 90 days of employment
• Use time management skills to complete assignments, meet deadlines, and keep Management informed of progress. Promptly notify management of deficiencies. Additional hours may be mandatory to meet deadlines.
• Arrive to work punctually and have good attendance.
• Present his/herself in a professional manner.
• Treat fellow coworkers with respect and consideration.
• Attend all required staff and department meetings. (
• ) • Assist with making accommodations for disabled individuals in order to ensure access to the BRANY organization and services.

Skills Help desk support, Help desk Top Skills Details Help desk support,Help desk Additional Skills & Qualifications Work independently - must be self-motivated, and demonstrate initiative

• Excellent trouble-shooting and problem-solving ability
• Able to integrate and work efficiently in a team environment
• Able to interact well with others and possess a clear Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Fort Lauderdale, FL.

Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Fort Lauderdale,FL.

Application Deadline This position is anticipated to close on May 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.