HR Software and Customer Support Specialist

HR Software and Customer Support Specialist Ethos Group - 4.4 Irving, TX Job Details 1 day ago Benefits Health insurance Dental insurance 401(k) matching Qualifications Customer communication Triage Content editing Mid-level Managing clients in a customer support role Content creation Customer support ticket management Desktop applications Project task coordination Compliance support tasks Content implementation Managing projects Productivity software Cross-functional collaboration Task assignment Delegation Communication skills Technical Proficiency HTML Ticketing system technical support Content publishing

Full Job Description Job Title:

HR Software and Customer Support Specialist City, State, Location:

Irving TX Ethos Group Compliance Solutions collaborates with our customers to identify and address compliance vulnerabilities, minimizing business risks while fostering opportunities for growth and improvement. We specialize in crafting innovative solutions that benefit our customers and their employees. We are seeking a dynamic Software and Customer Support Specialist to join our team. The ideal candidate is an upbeat, detail-oriented problem solver with outstanding communication skills. This resilient individual thrives in a fast-paced environment, demonstrates a strong eagerness to learn, is open to continuous improvement, and excels at managing multiple projects while maintaining composure and a positive attitude. At EGCS, your ideas and contributions are valued from day one, and our culture promotes endless innovation, collaboration, and the achievement of both personal and professional goals.

Key Responsibilities:

Understand and anticipate customer needs, providing expert troubleshooting and resolution with a customer-first mindset Triage requests and delegate tasks when needed Create, edit, and manage content ensuring accuracy and relevance on customer portals or similar platforms Monitor and document all service requests through our ticketing system ensuring timely and effective resolutions Assist with compliance goals in Human Resources, Consumer Protections, Cyber Security, and Safety Collaborate across multiple teams to enhance software performance and contribute to the development of new solutions

Qualifications & Skills:

Exceptional verbal and written communication abilities, capable of explaining complex technical concepts in simple terms Strong understanding of computer software including Word, Excel, Adobe, HTML, and familiarity with various software platforms Ability to manage multiple projects simultaneously while staying organized and meeting deadlines Capable of working independently while also being a strong team player Ability to quickly adjust to changes in a fast-paced environment and handle multiple tasks with ease College degree Experience working with various software platforms and proficiency in tracking tasks within a ticketing system preferred

Schedule:

Monday - Friday, 8:00 a.m. - 5:00 p.m. Hybrid work schedule Initial training conducted at our Las Colinas office during the onboarding period

Benefits:

Comprehensive benefits package including medical, dental, and a matching 401K plan