Find & Apply For Computer Support Specialist Jobs in Irving, Texas

Tier II Support Desk Engineer ITAC Solutions - 4.1 Irving, TX Job Details $70,000 - $80,000 a year 4 hours ago Benefits Mileage reimbursement Qualifications Desktop computer repair ConnectWise Network troubleshooting Desktop (troubleshooting support) Customer support ticket management Relationship management Desktop administration Ticketing system technical support Full Job Description Are you the go-to IT problem solver who thrives on owning the fix and being the trusted face of technology for the people you support? Our client, a fast-growing managed IT provider, is looking for a Support Desk Engineer to serve as the dedicated onsite Tier II resource for one of its biggest clients in the Irving/Dallas area. This is an opportunity to step into a brand-new role where your expertise directly keeps a major organization's operations running smoothly every day. Benefits & Extras Brand-new role with true ownership of a key client relationship Mileage reimbursement for travel beyond your normal commute Join a high-growth MSP scaling rapidly nationwide Exposure to a wide range of technologies and environments Clear advancement paths into Tier 3 and specialized engineering roles Compensation $70,000-$80,000, depending on experience What You'll Be Doing Serve as the dedicated onsite Tier 2 engineer for a major client Resolve escalated desktop and remote support issues Handle imaging, light networking, and systems troubleshooting Travel between client locations across the local market as needed Own tickets from intake through resolution in ConnectWise PSA Document solutions and strengthen the knowledge base Collaborate with Tier 3 engineers and technical account managers What You'll Need to be Considered True Tier 2 skills across desktop, imaging, light networking, and systems Ability to operate independently in a client-facing role without constant oversight A polished, professional presence with excellent communication skills A proactive, ownership-driven approach that stays calm under heavy volume Reliable transportation and the ability to pass an MVR MSP experience is highly desirable CompTIA A+, Network+, or equivalent certifications Experience supporting healthcare or regulated environments Familiarity with ConnectWise PSA or similar ticketing system INDIT