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Information Technology Help Desk
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Florida data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,758 / year median in Florida
-3% projected decline
Job Description
Information Technology Help Desk at StevenDouglas Information Technology Help Desk at StevenDouglas in Miami Beach, Florida Posted in about 5 hours ago.
Type:
full-time Level 1 Help Desk Support Technician (Contract)
Location:
Onsite Duration:
6 Month Contract to hire (Potential Extension)
Start Date:
Immediate M-F:
7am
- 9pm
EST Weekends:
9am
- 9pm EST (can work remote) Overview Day to day: Printers and Outlook
- most common issues to troubleshoot 35-40 tickets per day
- mix of phone/email/chat interactions (no in person support) 1-2 years of experience (mix of certification/experience
- Technical acumen & customer service equally important Wants someone that: uses logic in problem solving has technical acumen assessing variables and eliminating variables resourcefulness and actual thought/problem solving volume experience helps fast paced environments work
- 8k interactions per month for whole team Outlook troubleshooting
Plus:
ServiceNow exp Basic networking
- CompTIA A+