Information Technology Help Desk at StevenDouglas Information Technology Help Desk at StevenDouglas in Miami Beach, Florida Posted in 6 days ago.
Type:
full-time Level 1 Help Desk Support Technician (Contract)
Location:
Onsite Duration:
6 Month Contract to hire (Potential Extension)
Start Date:
Immediate M-F:
7am
EST Weekends:
9am
- 9pm EST (can work remote) Overview Day to day: Printers and Outlook
- most common issues to troubleshoot 35-40 tickets per day
- mix of phone/email/chat interactions (no in person support) 1-2 years of experience (mix of certification/experience
- Technical acumen & customer service equally important Wants someone that: uses logic in problem solving has technical acumen assessing variables and eliminating variables resourcefulness and actual thought/problem solving volume experience helps fast paced environments work
- 8k interactions per month for whole team Outlook troubleshooting
Plus:
ServiceNow exp Basic networking