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Information Technology Support Specialist
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REQ SOLUTIONS
Remote
Full-Time
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Job Description
Information Technology Support Specialist at
This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practice s.
The contractor partners with Operations, IT d Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environment s.
Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and location s.
Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectatio ns.
Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resoluti on.
Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security polici es.
Support audio/visual, conferencing, and computing needs for meetings at assigned locatio ns.
Assist with the planning, deployment, testing, installation, training, onboarding/offboarding support, and documentation of technical solutions; maintain and update SOPs/knowledge articles as need ed.
Support technology lifecycle activities related to employee events, including equipment setup, refreshes, transfers, and removals, as direct ed.
Partners with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, equipment returns (RMA), and basic repai rs.
Track and assist with IT asset inventory, equipment lifecycle activities, spare parts, and stock levels; ensure accurate records, labeling, and handoff documentation as requir ed.
Coordinate with approved vendors and internal stakeholders for repair and maintenance activities, including scheduling, on-site support, communication of timelines, and verification of functionali ty.
Support change management activities and follow approved procedures for all technology modificatio ns.
Maintain cleanliness of organized IT work areas and ensure all other spaces are kept clear of clutter, obstructions, and potential safety hazar ds.
Perform other duties as assigned by the manag er.
Internal end users across corporate offices and distribution cen tersIT d Services, infrastructure, and application support t eamsExter nal:
Approved IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, shipping carrier services, and display technolo gies
Windows desktop configuration, deployment, and troublesh ootingPC hardware installation, configuration, and repairDesktop and peripheral troublesh ootingMobile devices (iOS, Android smartphones and ta blets)Microsoft Office applic ationsAudio/visual support for enterprise conferencing s ystemsStrong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized proc esses.
Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, d Services, ven dors).Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management prac tices.
Ability to work independently with limited super visionAbility to proactively communicate challenges, delays, barriers, and identify solutions to drive changeAbility to travel locally within the assigned region as neededExperience supporting distribution center or warehouse environ ments.
REQ SOLUTIONS
Information Technology Support Specialist atREQ SOLUTIONS
in Spokane, Washington Posted in 1 day ago.Type:
full-timeJob Description:
Title:
Information Technology Support Specialist Location:
Spokane, WA Duration:
6 Month Contract +Possibile Conversion Shift:
8:00 AM to 5:00PM (Monday to Friday)(Hybrid)Note:
Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply .Job Descriptio n:
The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise application s.This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practice s.
The contractor partners with Operations, IT d Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environment s.
Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and location s.
ESSENTIAL DUTIES AND RESPONSIBILITI ES
Core responsibilities include, but are not limited to:Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectatio ns.
Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resoluti on.
Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security polici es.
Support audio/visual, conferencing, and computing needs for meetings at assigned locatio ns.
Assist with the planning, deployment, testing, installation, training, onboarding/offboarding support, and documentation of technical solutions; maintain and update SOPs/knowledge articles as need ed.
Support technology lifecycle activities related to employee events, including equipment setup, refreshes, transfers, and removals, as direct ed.
Partners with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, equipment returns (RMA), and basic repai rs.
Track and assist with IT asset inventory, equipment lifecycle activities, spare parts, and stock levels; ensure accurate records, labeling, and handoff documentation as requir ed.
Coordinate with approved vendors and internal stakeholders for repair and maintenance activities, including scheduling, on-site support, communication of timelines, and verification of functionali ty.
Support change management activities and follow approved procedures for all technology modificatio ns.
Maintain cleanliness of organized IT work areas and ensure all other spaces are kept clear of clutter, obstructions, and potential safety hazar ds.
Perform other duties as assigned by the manag er.
RELATIONSH IPS
Inter nal:Internal end users across corporate offices and distribution cen tersIT d Services, infrastructure, and application support t eamsExter nal:
Approved IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, shipping carrier services, and display technolo gies
WORK ENVIRON MENT
On-site, region-based support role with hands-on support at assigned locatio n(s).Travel to additional sites within the assigned region as needed (percentage may vary based on business ne eds).Occasional after-hours or peak operational support may be requ ired.MINIMUM QUALIFICA TIONS
5+ years of hands-on experience supporting enterprise IT enviro nmentsDemonstrated experience with:Windows desktop configuration, deployment, and troublesh ootingPC hardware installation, configuration, and repairDesktop and peripheral troublesh ootingMobile devices (iOS, Android smartphones and ta blets)Microsoft Office applic ationsAudio/visual support for enterprise conferencing s ystemsStrong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized proc esses.
Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, d Services, ven dors).Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management prac tices.
Ability to work independently with limited super visionAbility to proactively communicate challenges, delays, barriers, and identify solutions to drive changeAbility to travel locally within the assigned region as neededExperience supporting distribution center or warehouse environ ments.