Information Technology Support Specialist Baystate Financial - 3.7 Needham Heights, MA Job Details Full-time $58,000 - $65,000 a year 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Mobile device support Teamwork IT user and group management iOS Hardware maintenance Operating system updates Software installation Android Microsoft Office Computer hardware Desktop (troubleshooting support) Computer management Problem-solving Malware removal support Hardware management Cybersecurity Desktop administration Operating system installation Full Job Description About the Job Are you someone who enjoys helping others and solving problems? Do you thrive in a fast-paced environment where every day brings something new? We're looking for a customer-focused and organized individual to join our team in supporting a large, dynamic financial services agency. In this full-time role, you'll play a key part in ensuring our employees have the technology and access they need to be successful. Responsibilities include providing technical support and troubleshooting assistance, coordinating new user ID and application access requests, tracking request status, and delivering both remote and in-person support. This position offers a great opportunity to make a meaningful impact while working with a collaborative and supportive team.

Required Technical Experience:

Experience managing device onboarding/offboarding, including compliance checks and inventory tracking. Familiarity with handling software updates, troubleshooting OS issues, and resolving device enrollment problems. Understanding of cybersecurity threats (e.g., phishing, malware, ransomware) and basic remediation practices. Experience with Windows 11, iOS, and Android operating systems. Experience with the full Office 365 suite of products

Responsibilities:

Provide remote and in-person technical support for staff and advisors, including desktops, laptops, and peripherals. Install, configure, and troubleshoot hardware and software to ensure smooth operation and compliance with company standards. Set up new computers for staff and advisors, ensuring proper configuration and readiness for use. Perform regular maintenance and updates to keep all systems secure and compliant. Diagnose and resolve technical issues efficiently, using strong troubleshooting skills to identify root causes. Accurately document technical issues, resolutions, and support activities for tracking and future reference. Our Ideal Candidate should be strong in the following areas: The ability to listen attentively to the staff and advisor's issues, needs and concerns. The ability to multi-task and adapt to changes quickly Effectively communicating with non-technical users via email or phone providing detailed instructions and/or explanations of changes or outages.

Qualifications:

1-3 years of professional Helpdesk or Deskside support experience. College degree or equivalent work experience. Experience providing software and hardware support There will be travel required to our different offices with a 50-mile radius of Boston. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. We will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process. If you are contacted by anyone asking for information outlined above it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us directly to verify its legitimacy.

Equal Opportunity and Affirmative Action Employer Pay:

$58,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Needham Heights, MA 02494