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CI
CIS IT Inc.
IT Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Kentucky data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,381 / year median in Kentucky
-11% projected decline
Job Description
Job Summary We are seeking a skilled and customer-focused IT Desktop Support Technician to join our team. This role involves providing technical support for hardware, software, and network issues, both onsite and remotely. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to manage multiple tasks efficiently. Key Responsibilities Onsite Support Diagnose and resolve hardware and software issues on workstations, laptops, printers, and other peripherals. Install, configure, and maintain desktop applications and operating systems. Set up and troubleshoot network connections, including wired and wireless networks. Perform hardware repairs or coordinate with external vendors when necessary. Assist with equipment moves, new employee setups, and workstation optimization. Remote Support Provide remote technical support via phone, email, or remote desktop tools. Troubleshoot software and connectivity issues for remote users. Guide users through problem-solving steps and escalate complex issues as needed. Ensure timely resolution of support tickets logged in the IT helpdesk system. General Duties Document technical procedures, issue resolutions, and FAQs for future reference. Monitor and maintain inventory of IT equipment and software licenses. Ensure compliance with IT policies, including security protocols and data protection. Stay updated with emerging technologies and recommend improvements to current systems. Be accountable for time and workload by accurately using the company's ticketing and time-tracking systems. Qualifications Education & Experience Certifications such as CompTIA A+, Network+, or