Field Technician |

Kokua Technologies About Kokua Technologies:

Kokua is growing and we're looking for a great technician to add to our team! Our clients range from full cloud solutions to small offices with a few computers, or even just a personal laptop computer & smartphone. We install, configure, maintain, and troubleshoot (a.k.a. Help): Desktop, Laptop and Workstation Computers (MAC & PC); Server Hardware and Operating Systems; Software Applications; Mobile Devices; Hardware Peripherals (Printers, Routers, etc.); and Computer Networks at Multiple Locations.

About the role:

The Field Tech Level II will troubleshoot and resolve client issues remotely and onsite. Our Field Techs are helpers, who also happen to be excellent technologists. Client technologies include, but are not limited to, Microsoft, Cisco, AWS, Azure, Apple products, printers, tablets, AV equipment, and more! You'll never have the same day twice, and our clients' satisfaction is our top priority.

Responsibilities:

• On-site and virtual client technical support in all technologies listed above, and more!
• Providing 5-star service to every client
• Proactively offering solutions to clients (i.e.: when a client calls with trouble with a 5+ year old computer, recommending new hardware)
• Working with dispatch to prioritize on-site client visits, new client installations, etc.
• Able to be self-managed, prioritize work using ticketing system (ConnectWise) Location & commitments:
• Full Time - Salary including full benefits package, PTO, and mileage reimbursement
• Travel to client locations within around a 50-mile radius of Kokua main office
• Work location varies (Remote / Onsite / In-Office as needed)
• Participates in on-call rotation, approximately once every 3-4 weeks Candidate requirements:
• Bachelors degree and 2+ years relevant experience OR 4+ years aligned work experience
• Previous experience in a client-facing technical support role, ideally in an MSP environment
• Excellent communication and customer services skills
• Strong troubleshooting ability in all Microsoft Enterprise-level technologies, networking equipment including Cisco and others

Self-starter:

you should be comfortable trying solutions and also know when to escalate

• Valid driver's license, insurance, and reliable vehicle
• Experience with ConnectWise and NinjaOne a plus
• Working face to face with customers is highly desired
• Keeping up with current technology trends and implementations

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

Hybrid remote in Medford, NJ 08055