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Job Description
AMP Dynamic is an AI-native holding company that builds and acquires software businesses solving real-world problems. AMP IT is our managed IT services business. We keep companies running by managing their systems, securing their networks, and solving their technology problems fast. This is a Level 1 Help Desk role and a great entry point into IT. You'll be the first friendly voice when something breaks, resolving the day-to-day issues and escalating the tricky ones. We'll give you the tools, training, and AI leverage to grow quickly. This is a full-time, in-office role at our Charlotte, NC office. What you'll do Be the first point of contact for client support requests by phone, email, and ticket Troubleshoot and resolve common hardware, software, account, and connectivity issues Set up and configure laptops, accounts, and software for new users, and handle onboarding and offboarding Handle password resets, permissions, and basic network and printer issues Document every ticket clearly and escalate complex issues to Level 2 and Level 3
Work AI-native:
use AI tools to diagnose, research, and resolve issues faster, with sound judgment about when to escalate Who you are You're genuinely helpful and patient, and you like solving problems for people You can explain technical things in plain language You're organized and reliable, and you follow through on every ticket You're curious about technology and eager to grow in IT You've embraced AI tools and use them to work smarter, while knowing when a human needs to step in You're able to work on-site at our Charlotte, NC office, five days a week Benefits and work environment We believe great work happens when talented people are trusted, supported, and given the right tools to perform at a high level. We value autonomy, ownership, and thoughtful execution. 41 days of paid time off per year across vacation, holidays, and personal time, and we encourage the team to fully disconnect and recharge Best-in-class equipment and tools: modern hardware, premium software, and whatever you need to perform at a high level An AI-native workplace that actively encourages modern AI tools to amplify research, troubleshooting, and execution. The goal is to equip talented people, not replace them A clear path to grow into Level 2, Level 3, and systems engineering roles
WHAT WE'RE LOOKING FOR
Some IT, technical support, or customer support experience. Internships, coursework, certifications, or hands-on tinkering all count Solid understanding of Windows, macOS, and core business platforms (Microsoft 365 and Google Workspace) Basic networking knowledge (Wi-Fi, DNS, VPN, printers), ideally on Ubiquiti (UniFi) gear Familiarity with common MSP tooling is a plus, and we will train you on our full stack. We use NinjaOne for RMM, Huntress for security, and Iru for Apple device management, plus standard documentation and ticketing tools Excellent communication and a customer-first attitude
AI-native:
comfortable using modern AI tools to research and resolve issues faster This is a full-time, in-office role at our Charlotte, NC office. It is not remote CompTIA A+ or similar certification is a plus, not required
Pay:
$35,000.00 - $60,000.00 per year
Benefits:
Flexible schedule Flexible spending account Paid time off Professional development assistance Application Question(s): Years of IT or technical support experience What are your salary expectations? (annual, USD) Tell us about a time you solved a tech problem for someone. What was it, and how did you approach it? How do you use AI tools to learn or solve problems? Do you hold any IT certifications (A+, Network+, etc.)? If so, which? (Type None if not) Ability to
Commute:
Charlotte, NC 28208 (Required) Ability to
Relocate:
Charlotte, NC 28208: Relocate before starting work (Required) Willingness to travel: 25% (Preferred)
